Field Officer

Aiviue; Aurangabad; On-site; INR 144,000 - 216,000; Full time

Job summary

Namra Finance Ltd. in Aurangabad, Maharashtra, India seeks a Field Officer to expand reach, directly engage with clients and contribute to financial inclusion. The role focuses on customer acquisition, KYC processes, loan disbursement, and proactive portfolio management.

The position is day shift and based at the office in Aurangabad. 0–5 years experience, strong communication skills, and a customer-centric approach are preferred for success.

Qualifications

• 0–5 years of experience in a relevant field.
• Proven ability in Customer Acquisition and Business Sourcing to onboard new clients.
• Experience with Loan Disbursement procedures and guiding clients.
• Strong capabilities in Loan Collection efforts to maintain portfolio performance.
• Proficiency in KYC Verification processes and regulatory compliance.
• Excellent communication and interpersonal skills for client engagement.
• Competence in smartphone usage and mobile application handling for data management.
• Demonstrated ability in Relationship Building with clients.
• Proactive approach to problem-solving and delivering exceptional service.

Responsibilities

• Actively engaging in customer acquisition and business sourcing to onboard new clients for various financial products.
• Conduct thorough KYC verification and ensure compliance with regulatory guidelines.
• Facilitate loan disbursement procedures and guide clients through steps.
• Manage loan collection efforts to maintain healthy portfolio performance.
• Use smartphones and mobile apps to manage client data, process applications, and report field activities.
• Build and nurture strong relationships with clients and address inquiries.

Skills

Customer Acquisition

Business Sourcing

Loan Disbursement

Loan Collection

KYC Verification

Communication Skills

Interpersonal Skills

Smartphone Usage

Mobile Application Handling

Relationship Building

Education

12th Pass

Job description

Namra Finance Ltd. is seeking a dedicated and dynamic Field Officer to join our team in Aurangabad, Maharashtra, India. This is a permanent, full-time position where you will playa crucial role in expanding our reach and serving our community. As a Field Officer, you will be at the forefront of our operations, directly engaging with clients and contributing to our mission of financial inclusion. We are looking for an individual who is eagerto make a tangible impact and grow with our organization.

We are looking for candidates with 0 to 5 years of experience, making this an excellent opportunity for both fresh graduates eager to start their career and experienced professionals looking for a new challenge.The salary range for this role is competitive, offered between INR 144,000 and INR 216,000 per annum, commensurate with your experience and skills. Ideal candidates will possess strong communication and interpersonal skills, a proactive approach to problem-solving, and a commitment to delivering exceptional service.

In this vital role, your day-to-day responsibilities will involve actively engaging in customer acquisition and business sourcing activities to identify and onboard new clients forvarious financial products. You will be responsible for conducting thorough KYC verification processes, ensuring compliance with all regulatory guidelines and internal policies. A key part of your duties will include facilitating loan disbursement procedures, guiding clients through the necessary steps, and meticulously managingloan collection efforts to maintain healthy portfolio performance. You will regularly utilize smartphone usage and mobile application handling skills to efficiently manage client data, process applications, and report on field activities. Building and nurturing strong, lasting relationships with clients will be paramount, requiringexcellent communication skills and a customer-centric approach to address inquiries and resolve issues effectively.

This position operates on a day shift, requiring your presence at our office in Aurangabad, Maharashtra. It offers a unique opportunity to contribute directly to the financial well-being of individuals and businesses in the region, while developing valuable skills in the financial services sector.

Requirements

• 0 to 5 years of experience in a relevant field.
• Proven ability in Customer Acquisition and Business Sourcing to onboard new clients.
• Experience with Loan Disbursement procedures and guiding clients.
• Strong capabilities in Loan Collection efforts to maintain portfolio performance.
• Proficiency in KYC Verification processes, ensuring regulatory compliance.
• Excellent Communication Skills and Interpersonal Skills for client engagement.
• Competence in Smartphone Usage and Mobile Application Handling for data management and reporting.
• Demonstrated ability in Relationship Building with clients.
• Proactive approach to problem-solving and commitment to exceptional service.

Qualifications

12th Pass

Skills

• Customer Acquisition
• Business Sourcing
• Loan Disbursement
• Loan Collection
• KYC Verification
• Communication Skills
• Interpersonal Skills
• Smartphone Usage
• Mobile Application Handling
• Relationship Building