Field Officer

Aiviue; Nagpur District; On-site; INR 144,000 - 216,000; Full time

Job summary

Namra Finance Ltd. in Nagpur, Maharashtra, India, invites applications for a permanent Field Officer role. You will directly engage with the community, drive client acquisition, and support KYC, loan disbursement, and collection processes from the field.

The ideal candidate has 0–5 years of field experience, excellent communication skills, and a customer-centric mindset. The role requires extensive travel within Nagpur and surrounding areas, with a day-shift schedule and competitive compensation.

Qualifications

• 0 to 5 years of experience in a field-based role.
• Experience with Customer Acquisition and Business Sourcing to expand the client base.
• Experience with Loan Disbursement and Loan Collection processes.
• Proficiency in conducting KYC Verification processes.
• Excellent Communication Skills and Interpersonal Skills for client engagement and issue resolution.
• Willingness to travel extensively within Nagpur and surrounding areas.
• Proactive, customer-centric approach with integrity.

Responsibilities

• Drive Customer Acquisition and Business Sourcing in the assigned territory.
• Explain financial products and bring new business opportunities to the company.
• Conduct thorough KYC Verification processes and ensure regulatory compliance.
• Facilitate Loan Disbursement and guide customers through the funding steps.
• Manage Loan Collection and ensure timely repayments while maintaining relations.
• Build and maintain strong customer relationships and provide ongoing support.
• Utilize smartphones and mobile apps for data entry, reporting, and field tasks.
• Communicate effectively in local languages with customers.
• Travel extensively within Nagpur and surrounding areas to engage clients.

Skills

Customer Acquisition

Business Sourcing

KYC Verification

Loan Disbursement

Loan Collection

Communication Skills

Interpersonal Skills

Smartphone Usage

Mobile App Handling

Relationship Building

Travel Readiness

Education

12th Pass

Job description

Namra Finance Ltd. is seeking a dedicated and dynamic Field Officer to join our growing team in Nagpur, Maharashtra, India. This is a permanent, full-time position offering avital opportunity to be the face of our organization, directly engaging with our community and contributing to financial inclusion. As a Field Officer, you will play a crucial role in expanding our reach, building lasting customer relationships, and ensuring the smooth operation ofour financial services on the ground. We are looking for an individual who is passionate about making a tangible difference in people's lives by providing accessible and responsible financial solutions.

We welcome applications from candidates with 0 to 5 years ofexperience, making this an excellent opportunity for both enthusiastic freshers eager to start their career in finance and experienced professionals looking for a new challenge. The annual salary for this role ranges from INR 144,000 to INR216,000, commensurate with experience and qualifications. This position operates on a day shift schedule, allowing for a consistent work-life balance. The ideal candidate will be proactive, customer-centric, possess a strong work ethic, and be committed to upholding Namra Finance Ltd.'s values of integrity and service excellence.

The core responsibilities of the Field Officer involve a comprehensive range of activities designed to support our customers and drive business growth. You will be instrumental in Customer Acquisition and Business Sourcing, actively identifying and engaging potential clients within your assigned territory, explaining our financial products, and bringing new business opportunities to the company. A significant part of your role will involve conducting thorough KYC Verification processes, ensuringcompliance with regulatory standards and maintaining the integrity of our client data. You will also be responsible for facilitating Loan Disbursement, guiding customers through the necessary steps to receive their funds efficiently and transparently. Furthermore, managing Loan Collection will be a key duty, requiring you to follow up with clients, remind them of repayment schedules, and ensure timely collections while maintaining positive customer relations. Effective Relationship Building is paramount; you will cultivate trust and rapport with clients, addressing their queries and providing ongoing support tofoster long-term partnerships. This role requires proficient Smartphone Usage and Mobile Application Handling for daily tasks such as data entry, transaction recording, and generating reports directly from the field. Excellent Communication Skills and Interpersonal Skills are essential for clearly articulating financialinformation, resolving customer concerns, and representing Namra Finance Ltd. professionally in all interactions.

To succeed in this role, candidates should possess a strong ability to communicate effectively in local languages, coupled with a genuine desire to help customers achieve theirfinancial goals. While specific educational qualifications are not explicitly listed, a foundational understanding of basic financial concepts and a willingness to learn are highly valued. The ability to travel extensively within Nagpur and its surrounding areas is a prerequisite, as this role involves significantfield engagement. Proficiency in using mobile technology for administrative tasks is also crucial.

Requirements

- 0 to 5 years of experience in a field-based role.

- Proven ability in Customer Acquisition and Business Sourcing to expand the client base.

- Experience with Loan Disbursement and Loan Collection processes.

- Proficiency in conducting KYC Verification processes.

- Excellent Communication Skills and Interpersonal Skills for client engagement and issue resolution.

- Strong Relationship Building abilities to foster long-term customer partnerships.

- Proficient in Smartphone Usage and Mobile Application Handling for daily tasks and reporting.

- Ability to travel extensively within Nagpur and surrounding areas.

- Strong ability to communicate effectively in local languages.

- Proactive, customer-centric approach with a strong work ethic and commitment to integrity.

Qualifications

12th Pass

Skills

• Customer Acquisition
• Business Sourcing
• Loan Disbursement
• Loan Collection
• KYC Verification
• Communication Skills
• Interpersonal Skills
• Smartphone Usage
• Mobile Application Handling
• Relationship Building