Field Desktop Support Engineer

3i Infotech; Mumbai, Ahmedabad District; On-site; INR 450,000 - 650,000; Full time

Job summary

3i Infotech is seeking a Desktop Support Field Engineer to provide mandatory on-site support in Mumbai and Ahmedabad. The role requires an own vehicle and entails hardware diagnostics, network troubleshooting, and peripheral support including printers and VoIP systems.

Conveyance will be provided by the client as needed. Key duties include incident resolution, hardware lifecycle management, and system support for client software and patches, with focus on quick issue resolution and local asset

Qualifications

• Provides mandatory on-site support for local incidents (Tier 1/2)
• Diagnoses hardware faults and performs component replacement
• Troubleshoots client-side software and network issues
• Configures and troubleshoots local office equipment (printers, scanners, VoIP)

Responsibilities

• Incident Resolution: on-site support for local incidents requiring physical presence
• Hardware Lifecycle: diagnostics, minor repairs, imaging, warranty claims coordination
• System Support: troubleshoot client software, user profiles, patch management
• Peripheral Support: configure and troubleshoot printers, scanners, telephony systems

Skills

On-site support

Hardware diagnostics

Network troubleshooting

Printer support

VoIP support

Asset coordination

Job description

Position: Desktop Support Field Engineer
Locations: Mumbai & Ahmedabad
Own Vehicle: Mandatory
Conveyance: Will be provided by the client

JD -

• Incident Resolution: The Engineer will provide mandatory, dedicated on-site support for all local incidents (Tier 1/2) that require physical presence, including hardware faults, network connectivity issues (LAN/Wi-Fi), and peripherals support.
• Hardware Lifecycle: Services include performing diagnostics, minor repairs, component replacement, Operating System reload/imaging, and coordinating warranty claims and asset disposition with the central Assets Team.
• System Support: The Engineer will troubleshoot client-side software and application issues, resolve user profile problems, and assist with local patch management as directed by the central IT team.
• Peripheral Support: The Engineer is responsible for the configuration and troubleshooting of local office equipment, including printers, scanners, and VoIP/telephony systems.

Contact: [e-mail]