Desktop Support Engineer Hyderabad & Mumbai Location

Microland; Hyderabad, Mumbai; On-site; INR 250,000 - 420,000; Full time

Benefits offered by this job

Work from office

Job summary

Microland is seeking a Desktop Support Engineer to provide daily technical assistance for desktop and endpoint devices. The role involves hands-on support for IT teams, setting up and configuring desktops and peripherals, and remote troubleshooting.

You will also update tickets and maintain documentation. The position requires working in shifts (24/7, rotational) at Powai, Mumbai and HITEC City, Hyderabad, with work-from-office commitments.

Qualifications

• Experience in desktop and endpoint support environments.
• Ability to troubleshoot hardware and software on desktops.
• Familiar with ticketing systems and incident management.

Responsibilities

• Provide daily technical support for desktops and endpoint devices.
• Update support tickets with progress and closure details.
• Set up and test desktop computer peripherals.
• Perform system changes in line with organizational policies.
• Conduct remote desktop troubleshooting to diagnose issues.
• Maintain technical documentation in collaboration with IT teams.

Skills

Desktop Support

Endpoint devices

Remote Desktop

Technical documentation

Job description

JD as below :

Key Responsibilities Desktop Support
Provide daily technical support for desktops and endpoint devices
Hands & feet support for IT teams
Install, assemble, and configure desktops and peripherals
Update and manage support tickets
Perform system changes as per organizational policies
Remote desktop troubleshooting
Maintain technical documentation

Responsibilities

Field Services support Engineers primary responsibility is to provide support to an organizations IT systems to help them meet their business goals, this is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance to handling individual systems hardware, software, and network queries

1. To support daily technical support activities for computers & all other end point devices

2. Update the support ticket with the progress

3. To set up and test desktop computer peripherals

4. To perform the system changes adhered to organizational policies

5. Conduct remote desktop troubleshooting to en

6. Maintain technical documentation in association with other functional departments

• Shift timing :24/7 ,rotational shifts
• Working days - alternative 6 working days
• Working location - , Powai, Mumbai and HITEC City, Hyderabad
• Work from Office all days - Yes