Desktop Support Engineer

Microland; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Microland seeks a Desktop Support Engineer to provide on-site IT support for end-user devices and applications. The role involves resolving hardware and software issues, performing routine maintenance, and ensuring minimal downtime for internal users.

Candidates should have 6 months to 1.5 years of relevant experience, a completed 15 years of education, and readiness for a 24/7 rotational shift at the Mumbai/Hansalpur site.

Qualifications

• Candidate must have 6 months to 1.5 years of relevant experience.
• Completion of 15 years of education with supporting documents.
• Willingness to work in a 24/7 rotational shift environment.

Responsibilities

• Provide daily technical support for computers and end‑point devices.
• Update support tickets with progress until resolution.
• Perform remote desktop troubleshooting for end‑user issues.

Skills

End-user support

Remote desktop

VPN configuration

ITIL fundamentals

Team collaboration

Education

15 years of education

Tools

MS Office

Outlook/Email clients

Skype

Job description

Desktop Support Engineer

We're looking for a Desktop Support Engineer to join our team! If you enjoy troubleshooting, resolving IT issues, and ensuring seamless day-to-day operations, this role is for you.

Overview

Field Services support Engineers primary responsibility is to provide support to an organization's IT systems to help them meet their business goals. This is done by ensuring that all computers and networks operate efficiently with high uptime. As a desktop engineer, you may need to assemble and install client desktop computers and assist the end-user in securing their hardware. This role also involves hands & feet support for various IT support teams to perform activities related to periodic maintenance, handling individual systems hardware, software, and network queries.

Note: Although the title says Field Services, this role is fully office-based. Focus is on providing on-site desktop support to internal users, handling service tickets.

Responsibilities

• Support daily technical support activities for computers & all other end‑point devices.
• Update the support ticket with the progress until resolution.
• Conduct remote desktop troubleshooting of end‑user issues.
• Adherence to organization processes for desktop/laptop configuration.
• Route/Assign tickets to the appropriate support group, if necessary.
• Follow‑up with end users for closure of pending tickets.
• Follow‑up with other support groups, vendors if necessary.
• Troubleshoot Applications, Operating Systems, VPN, HVD, MS‑Office, Outlook, Skype etc.
• Assist the project team for in‑scope assigned desk‑side projects.
• Track asset allocation and movements (IMAC Process).

What we are looking for

Technical Skills

Hardware and Networking

• Ability to differentiate between different types of IT assets.
• Ability to install and configure end‑point devices.
• Ability to configure extended devices (e.g., dual screen).
• Understanding of VPN, HVD and remote desktop.

Windows Operating System

• Ability to install and troubleshoot different versions of Windows OS independently (e.g., Windows 10 and Windows 11).
• Understanding of desktop applications and how they work, installation & uninstallation.
• Understanding of domain setup & ability to add / remove computers to domain.

Exchange and Mobility Clients

• Ability to install and configure email client, troubleshoot connectivity issues on Desktop, Laptop and Mobile devices.

Application Support

• Installation and troubleshooting of MS Office, Skype etc.
• Basic understanding of Excel.

Audio, Video support

• Understand the functionality of Audio, Video & conference devices.

End Point Security/Patch Management

• Basic understanding of antivirus management.
• Ability to install antivirus client and configure, where needed.
• Install patches manually on endpoints (if required).

Process

• Understanding of ITIL fundamentals like Incident, Service Request, and IMAC process.

Behavioral skills

• Good verbal & written communication skills.
• Ability to collaborate and work in a team.
• Active listening skills.

Requirements

This role would require you to work in a 24/7 rotational shift environment, at our location in Hansalpur.

We are looking for candidates who have completed their 15 years of education with supporting documents.

Salary will be case to case basis as we are looking for candidates who have 6 months to 1.5 years of relevant experience.