Desktop Support Engineer - Field Support

Inspirisys Solutions; Cachar; On-site; INR 300,000 - 600,000; Full time

Job summary

Inspirisys Solutions is seeking a Field Support Engineer in Cachar, Assam. This role involves installation, configuration, and troubleshooting of desktops, printers, and basic network-related issues to support end-users effectively.

The ideal candidate should have over 4 years of experience in desktop support and possess a relevant technical qualification. Strong communication skills in both verbal and written forms are essential for this position.

Qualifications

• 4+ years of experience in desktop support.
• Technical qualification such as B.E./B.Tech/B.Sc/Diploma.
• Excellent verbal and written communication skills.

Responsibilities

• Installation and configuration of PCs, loading and repairing OS.
• Provide onsite ERP support and troubleshooting.
• Backup of data, user profiles, and emails.

Skills

Desktop support

Network troubleshooting

Communication

Education

B.E./B.Tech/B.Sc/Diploma

Job description

Role Summary:

The Field Support Engineer will be responsible for the installation, configuration, and troubleshooting of desktops, printers, and basic network-related issues, ensuring seamless end-user support and system functionality.

Key Roles and Responsibilities:

• Installation and configuration of PCs, loading, reloading, and repair of OS, along with installation of required software, drivers, and utilities.
• Provide onsite ERP support and troubleshooting, and coordinate with the ERP team for issue resolution if required.
• Installation, repair, and maintenance of antivirus software.
• Backup of data, user profiles, and emails in case of PC reformatting.
• Asset tracking and labeling.
• Installation and configuration of printers, along with basic troubleshooting knowledge.
• Coordinate and follow up with vendors for warranty and support services.

Qualification:

• 4+ years of experience in desktop support.
• Technical qualification such as B.E./B.Tech/B.Sc/Diploma.
• Excellent verbal and written communication skills.