Executive - Operations

Mahindra Logistics Ltd; Surat; On-site; INR 500,000 - 800,000; Full time

Job summary

Mahindra Logistics Ltd. is seeking an Executive – Operations to manage a department within a Fulfillment/Sort Center in Surat. You will ensure smooth shift operations, monitor KPIs, and drive productivity and quality while maintaining safety and SOP compliance.

The role requires 1–3 years of experience in high-volume operations, with responsibilities spanning manpower planning, performance management, and cross-team coordination to ensure on-time shipments and continuous process improvement.

Qualifications

• 1–3 years of experience in Fulfillment Center, Sort Center, warehouse, logistics, or similar high-volume operations.
• Plan and deploy manpower based on volume and requirements.
• Monitor productivity, SLA, CPT, throughput, quality, and process adherence.
• Ensure SOPs, safety, quality, and audit standards compliance.
• Identify operational gaps, conduct RCA, and drive corrective actions.
• Coordinate with upstream/downstream teams for smooth shipment flow.
• Handle operational escalations and ensure timely resolution.
• Support training, engagement, and performance management of the team.
• Drive process improvements and maintain a safe, disciplined, and productive workplace.

Responsibilities

• Own day-to-day operations of the assigned department/shift.
• Plan and deploy manpower based on volume and operational requirements.
• Monitor productivity, SLA, CPT, throughput, quality, and process adherence.
• Ensure compliance with SOPs, safety, quality, and audit standards.
• Track operational performance through MIS, dashboards, and daily reports.
• Identify operational gaps, conduct RCA, and drive corrective actions.
• Coordinate with upstream/downstream teams for smooth shipment flow.
• Handle operational escalations and ensure timely resolution.
• Support team training, engagement, and performance management.

Skills

Operations management

Team coordination

SLA adherence

Manpower planning

MIS dashboards

RCA & problem solving

Quality & safety compliance

Job description

1 - 5 Years

Permanent

Job Description

Executive – Operations

Role Summary

Manage an assigned department within a Fulfillment Center / Sort Center , ensuring smooth shift operations, productivity, quality, SLA adherence, and manpower utilization.

Key Responsibilities

Own day-to-day operations of the assigned department/shift .

Plan and deploy manpower based on volume and operational requirements.

Monitor productivity, SLA, CPT, throughput, quality, and process adherence .

Ensure compliance with SOPs, safety, quality, and audit standards .

Track operational performance through MIS, dashboards, and daily reports .

Identify operational gaps, conduct RCA , and drive corrective actions.

Coordinate with upstream/downstream teams for smooth shipment flow.

Handle operational escalations and ensure timely resolution.

Support team training, engagement, and performance management .

Drive process improvements and maintain a safe, disciplined, and productive workplace.

Key KPIs

Productivity | SLA/CPT | Throughput | Quality | Manpower Utilization | Process Adherence | Safety | Audit Compliance | RCA Closure

Experience

1–3 years of experience in Fulfillment Center, Sort Center, Warehouse, Logistics, E-commerce, or similar high-volume operations.

Job Snapshot

Updated Date

16-10-2026

Job ID

JOB10357

Department

Location