Assistant Manager - Operations

Mahindra Logistics Ltd; Bhiwani district; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Mahindra Logistics Ltd. seeks an experienced Assistant Manager Operations to oversee day-to-day sort center activities, ensuring timely shipments, workforce productivity, safety, and KPI achievement.

The role involves end-to-end supervision of sortation, staging, dispatch, shift handovers, and vendor coordination in a fast-paced logistics environment. You will monitor metrics, drive troubleshooting, plan manpower and equipment, and lead a multi-disciplinary team including Shift In-Charges and

Qualifications

• Experience in sort center, warehouse, logistics, e-commerce or supply chain operations.
• Experience managing large teams and third-party/vendor manpower.
• Willingness to work in rotational shifts and extended hours.

Responsibilities

• Manage end-to-end sort center operations including sortation, staging, dispatch and shift handovers.
• Ensure adherence to SLA, productivity, throughput, TAT and dispatch targets.
• Monitor metrics, identify bottlenecks, and drive corrective actions.
• Plan manpower, equipment and resource utilization.
• Lead Shift In-Charges, Line Leaders and vendor staff.
• Oversee rostering, attendance, productivity and attrition.
• Maintain SOPs, quality, EHS and compliance standards.
• Drive Kaizen/ Lean/ 5S initiatives to improve productivity and reduce costs.
• Coordinate with Transportation, HR, IT, Maintenance, Quality and 3PL partners.
• Handle escalations, customer complaints, reporting and senior leadership communication.
• Prepare MIS, dashboards and KPI reports to support decisions.

Skills

Sort Center / Warehouse / Logistics

Team Vendor Management

Manpower Planning Shift Management

KPI, MIS Data Analysis

Process Improvement Lean / Kaizen / 5S

Safety Compliance

Stakeholder Escalation Management

MS Excel

MS Word

PowerPoint

Outlook

Tools

MS Excel

MS Word

PowerPoint

Outlook

Job description

Assistant Manager Operations

Experience: 47 years | Function: Sort Center / Warehouse Operations

Role Overview

Manage day-to-day sort center operations, ensuring timely shipment processing, manpower productivity, safety, quality, and achievement of operational KPIs.

Key Responsibilities

• Manage end-to-end sort center operations, including sortation, staging, dispatch, and shift handovers.


• Ensure adherence to SLA, productivity, throughput, TAT, and dispatch targets.


• Monitor operational metrics, identify bottlenecks, and drive corrective actions.


• Plan and optimize manpower, equipment, and resource utilization.


• Lead Shift In-Charges, Line Leaders, Process Associates, and vendor staff.


• Manage rostering, attendance, productivity, performance, training, and attrition.


• Ensure adherence to SOPs, quality standards, EHS, and statutory compliance.


• Drive Kaizen, Lean, 5S, and continuous improvement initiatives to improve productivity and reduce cost.


• Coordinate with Transportation, HR, IT, Maintenance, Quality, and 3PL partners for smooth operations.


• Handle daily operational escalations, customer complaints, reporting, and communication with senior leadership.


• Prepare and analyze MIS, dashboards, and KPI reports to support operational decisions.

Key Skills

• Sort Center / Warehouse / Logistics Operations


• Team Vendor Management


• Manpower Planning Shift Management


• KPI, MIS Data Analysis


• Process Improvement Lean / Kaizen / 5S


• Safety Compliance


• Stakeholder Escalation Management


• MS Excel, Word, PowerPoint Outlook

Preferred Experience

• 47 years of experience in sort center, warehouse, logistics, e-commerce, or supply chain operations.


• Experience managing large teams and third-party/vendor manpower preferred.


• Willingness to work in rotational shifts and extended hours as required.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.