Senior Manager - Warehouse Operations

Haridwarbn; Chandigarh; On-site; INR 2,200,000 - 3,800,000; Full time

Job summary

Haridwarbn is seeking a Senior Manager - Warehouse Operations to lead end-to-end warehousing and distribution activities in Chandigarh, ensuring on-time delivery and optimal efficiency.

You will drive KPIs, manage large teams, implement Lean and automation, and collaborate with Supply Chain, Finance, HR, and Technology to meet business goals. SOPs, safety, and audit compliance are key focus areas.

Responsibilities

• Lead end-to-end operations across large-scale fulfilment, sortation, warehouse, and distribution processes.
• Drive operational KPIs including productivity, SLA adherence, TAT, throughput, cost, quality, and service levels.
• Manage large teams, including workforce planning, manpower deployment, productivity, performance reviews, and people development.
• Plan and optimize capacity, inventory movement, dock utilization, manpower, and transportation to meet business requirements.
• Identify process gaps and implement Lean, automation, and technology-driven solutions to improve operational efficiency.
• Monitor daily MIS, dashboards, and operational metrics; conduct RCA and implement corrective and preventive actions.
• Collaborate with Supply Chain, Transportation, Technology, Finance, HR, and Business teams to ensure seamless operations.
• Manage vendor and 3PL performance, ensuring adherence to agreed SLAs, quality standards, and cost targets.
• Drive cost optimization initiatives through manpower productivity, route/process optimization, resource utilization, and wastage reduction.
• Ensure compliance with company SOPs, safety standards, audit requirements, and statutory guidelines.
• Handle escalations related to operational delays, customer experience, capacity constraints, and service-level issues.
• Lead new process launches, facility expansions, operational transitions, and continuous improvement projects.
• Develop and implement SOPs, governance mechanisms, and performance management frameworks across operations.
• Present business reviews and operational performance insights to senior leadership and drive strategic action plans.

Job description

Senior Manager - Warehouse Operations

Job Description:

• Lead end-to-end operations across large-scale fulfilment, sortation, warehouse, and distribution processes.
• Drive operational KPIs including productivity, SLA adherence, TAT, throughput, cost, quality, and service levels.
• Manage large teams, including workforce planning, manpower deployment, productivity, performance reviews, and people development.
• Plan and optimize capacity, inventory movement, dock utilization, manpower, and transportation to meet business requirements.
• Identify process gaps and implement Lean, automation, and technology-driven solutions to improve operational efficiency.
• Monitor daily MIS, dashboards, and operational metrics; conduct RCA and implement corrective and preventive actions.
• Collaborate with Supply Chain, Transportation, Technology, Finance, HR, and Business teams to ensure seamless operations.
• Manage vendor and 3PL performance, ensuring adherence to agreed SLAs, quality standards, and cost targets.
• Drive cost optimization initiatives through manpower productivity, route/process optimization, resource utilization, and wastage reduction.
• Ensure compliance with company SOPs, safety standards, audit requirements, and statutory guidelines.
• Handle escalations related to operational delays, customer experience, capacity constraints, and service-level issues.
• Lead new process launches, facility expansions, operational transitions, and continuous improvement projects.
• Develop and implement SOPs, governance mechanisms, and performance management frameworks across operations.
• Present business reviews and operational performance insights to senior leadership and drive strategic action plans.