Assistant Manager - Operations

Mahindra Logistics Ltd; Thane; On-site; INR 900,000 - 1,200,000; Full time

Job summary

Mahindra Logistics Ltd is seeking an Assistant Manager Operations in Thane to oversee daily sort center and warehouse activities. The role focuses on timely shipment processing, safety compliance, and achieving KPIs.

You will lead a multi-disciplinary team, coordinate with 3PL partners, and drive continuous improvement through Lean initiatives. The ideal candidate brings extensive experience in logistics operations, strong leadership, and the ability to optimize manpower and resources across

Qualifications

• 47+ years of experience in sort center, warehouse, logistics operations.
• Experience leading large teams and third-party manpower.
• Willingness to work in rotational shifts and extended hours as required.

Responsibilities

• Manage end-to-end sort center operations, including sortation, staging, dispatch, and shift handovers.
• Ensure adherence to SLA, productivity, throughput, TAT, and dispatch targets.
• Monitor operational metrics, identify bottlenecks, and drive corrective actions.
• Plan and optimize manpower, equipment, and resource utilization.
• Lead Shift In-Charges, Line Leaders, Process Associates, and vendor staff.
• Manage rostering, attendance, productivity, performance, training and attrition.
• Ensure adherence to SOPs, quality standards, EHS, and statutory compliance.
• Drive Kaizen, Lean, 5S, and continuous improvement initiatives to improve productivity and reduce cost.
• Coordinate with Transportation, HR, IT, Maintenance, Quality, and 3PL partners for smooth operations.
• Handle daily operational escalations, customer complaints, reporting, and communication with senior leadership.
• Prepare and analyze MIS, dashboards, and KPI reports to support operational decisions.

Skills

Sort Center Operations

Team Management

Manpower Planning

KPI & MIS Analysis

Lean Kaizen 5S

Safety Compliance

Stakeholder Escalation

MS Excel / Office

Job description

Assistant Manager Operations

Experience: 47 years | Function: Sort Center / Warehouse Operations

Role Overview

Manage day-to-day sort center operations, ensuring timely shipment processing, manpower productivity, safety, quality, and achievement of operational KPIs.

Key Responsibilities

• Manage end-to-end sort center operations, including sortation, staging, dispatch, and shift handovers.
• Ensure adherence to SLA, productivity, throughput, TAT, and dispatch targets.
• Monitor operational metrics, identify bottlenecks, and drive corrective actions.
• Plan and optimize manpower, equipment, and resource utilization.
• Lead Shift In-Charges, Line Leaders, Process Associates, and vendor staff.
• Manage rostering, attendance, productivity, performance, training and attrition.
• Ensure adherence to SOPs, quality standards, EHS, and statutory compliance.
• Drive Kaizen, Lean, 5S, and continuous improvement initiatives to improve productivity and reduce cost.
• Coordinate with Transportation, HR, IT, Maintenance, Quality, and 3PL partners for smooth operations.
• Handle daily operational escalations, customer complaints, reporting, and communication with senior leadership.
• Prepare and analyze MIS, dashboards, and KPI reports to support operational decisions.

Key Skills

• Sort Center / Warehouse / Logistics Operations
• Team Vendor Management
• Manpower Planning Shift Management
• KPI, MIS Data Analysis
• Process Improvement Lean / Kaizen / 5S
• Safety Compliance
• Stakeholder Escalation Management
• MS Excel, Word, PowerPoint Outlook

Preferred Experience

• 47 years of experience in sort center, warehouse, logistics, e-commerce, or supply chain operations.
• Experience managing large teams and third-party/vendor manpower preferred.
• Willingness to work in rotational shifts and extended hours as required.