Assistant Manager - Operations

Mahindra Logistics Ltd; Bhiwandi; Vor Ort; INR 700.000 - 1.000.000; Vollzeit

Zusammenfassung

Mahindra Logistics Ltd is seeking an Assistant Manager – Operations to manage end-to-end sort center operations, ensuring on-time shipment sortation, staging, and dispatch while maintaining service levels. The role requires leading Shift In-charges and cross-functional teams, monitoring KPIs, and driving process improvements.

You will coordinate with multiple departments, implement Lean initiatives, and ensure safety and compliance in a fast-paced logistics environment.

Qualifikationen

• Graduate in any discipline; logistics or supply chain qualification preferred.
• Experience in sort center, warehouse, logistics, or e-commerce operations.
• Strong team management and shift-handling experience, including vendor staff.
• Proficiency in MS Excel, Word, PowerPoint, and Outlook.
• Willingness to work rotational shifts and extended hours as required.

Aufgaben

• Oversee daily sort center operations, including shipment flow, sortation, staging, dispatch, and shift handovers.
• Monitor operational KPIs, identify bottlenecks, and implement corrective actions to achieve targets.
• Lead Shift In-charges, Line Leaders, Process Associates, and on-roll/off-roll teams.
• Manage manpower planning, rostering, attendance, productivity, and performance.
• Train and mentor teams on SOPs, quality standards, and safety practices.
• Drive Lean, Kaizen, and 5S initiatives to improve throughput and reduce operational costs.
• Ensure compliance with EHS standards, workplace safety, audits, and incident reporting.
• Coordinate with Transportation, HR, IT, Maintenance, and Quality teams to ensure smooth operations.
• Prepare MIS reports, analyze performance trends, and elevate operational issues to senior management.
• Handle customer complaints, vendor coordination, and service-related escalations.

Kenntnisse

Team management

Shift handling

Vendor staff management

Analytical skills

Stakeholder management

Ausbildung

Graduate in any discipline

Logistics or Supply Chain qualification preferred

Tools

MS Excel

PowerPoint

Outlook

Jobbeschreibung

2 - 5 Years

Permanent

Job Description

Job Description: Assistant Manager – Operations

Department: Operations
Function: Sort Center Operations

Job Summary

Responsible for managing end-to-end sort center operations, ensuring timely shipment sortation, staging, dispatch, operational efficiency, and service-level adherence. The role involves team leadership, performance monitoring, process improvement, and cross-functional coordination.

Key Responsibilities

• Oversee daily sort center operations, including shipment flow, sortation, staging, dispatch, and shift handovers.
• Monitor operational KPIs, identify bottlenecks, and implement corrective actions to achieve targets.
• Lead Shift In-charges, Line Leaders, Process Associates, and on-roll/off-roll teams.
• Manage manpower planning, rostering, attendance, productivity, and performance.
• Train and mentor teams on SOPs, quality standards, and safety practices.
• Drive Lean, Kaizen, and 5S initiatives to improve throughput and reduce operational costs.
• Ensure compliance with EHS standards, workplace safety, audits, and incident reporting.
• Coordinate with Transportation, HR, IT, Maintenance, and Quality teams to ensure smooth operations.
• Prepare MIS reports, analyze performance trends, and elevate operational issues to senior management.
• Handle customer complaints, vendor coordination, and service-related escalations.

Required Qualifications & Skills

• Graduate in any discipline; Logistics or Supply Chain qualification preferred.
• Relevant experience in sort center, warehouse, logistics, or e-commerce operations.
• Strong team management and shift-handling experience, including vendor staff.
• Knowledge of shipment flow, routing, logistics systems, and operational KPIs.
• Proficiency in MS Excel, Word, PowerPoint, and Outlook.
• Strong analytical, communication, problem-solving, and stakeholder management skills.
• Willingness to work rotational shifts and extended hours as required.

Key Performance Indicators (KPIs)

• Shipment sortation accuracy and dispatch SLA adherence.
• Sort center throughput and productivity.
• Manpower utilization and cost per package.
• Shipment backlog and turnaround time.
• Safety, quality, and process compliance.
• Team productivity, attendance, and attrition.
• Customer complaint resolution and operational efficiency.

Job Snapshot