Executive - Helpdesk

Sodexo; Thiruvananthapuram; On-site; INR 300,000 - 450,000; Full time

Job summary

Sodexo is seeking a customer support professional in India to handle inquiries and resolve issues across phone, email, and chat channels. The role emphasizes courteous complaint resolution, accurate product information, and collaboration with internal teams to enhance overall customer satisfaction.

The position requires strong communication, problem-solving, and product knowledge, with a focus on delivering exceptional service and continuously identifying areas for service improvement.

Qualifications

• Customer service excellence and professionalism required.
• Ability to support customers via multiple channels (phone, email, chat).
• Strong troubleshooting skills to resolve technical issues.
• Collaborate with internal teams to improve satisfaction.
• Develop knowledge of products/services to provide accurate info.
• Analyze feedback to identify improvement opportunities.

Responsibilities

• Manage and resolve customer complaints professionally and courteously.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Troubleshoot and resolve technical issues efficiently.
• Collaborate with internal teams to improve customer satisfaction.
• Develop and maintain knowledge of products and services to provide accurate information.
• Analyze customer feedback to identify areas for improvement.

Skills

Customer service

Multichannel support

Troubleshooting

Cross-functional collaboration

Product knowledge

Feedback analysis

Job description

• Manage and resolve customer complaints professionally and courteously.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Troubleshoot and resolve technical issues efficiently.
• Collaborate with internal teams to improve customer satisfaction.
• Develop and maintain knowledge of products and services to provide accurate information.
• Analyze customer feedback to identify areas for improvement.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.