Customer Support Professional

Eventexpo Technology Solutions; Pune District; On-site; INR 250,000 - 400,000; Full time

Job summary

Eventexpo Technology Solutions in Pune district, India, is seeking a customer support specialist to respond to inquiries, provide technical assistance, and resolve issues promptly.

You will collaborate with internal teams, document interactions, and strive to build long-term customer relationships.

Experience in handling phone, email, or chat support is preferred; knowledge of IT products is a plus; training provided.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide technical assistance and troubleshooting support to customers via phone, email, or chat.
• Collaborate with internal teams to resolve complex customer complaints and concerns.
• Develop and maintain strong relationships with customers to ensure long-term satisfaction.
• Identify and escape trends and systemic issues that impact customer experience.
• Create and maintain documentation of customer interactions and resolutions.

Job description

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide technical assistance and troubleshooting support to customers via phone, email, or chat.
• Collaborate with internal teams to resolve complex customer complaints and concerns.
• Develop and maintain strong relationships with customers to ensure long-term satisfaction.
• Identify and escape trends and systemic issues that impact customer experience.
• Create and maintain documentation of customer interactions and resolutions.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.