Customer Service Executive

Tata Capital; Karnataka; On-site; INR 300,000 - 600,000; Full time

Job summary

Tata Capital in Karnataka, India invites a Customer Support specialist to handle customer inquiries, provide accurate information on products and services, and build strong relationships to boost loyalty and retention.

The role collaborates with internal teams to resolve complex complaints, develops process improvements to enhance the customer experience, and maintains deep product knowledge to support customers effectively.

Qualifications

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to increase loyalty and retention.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively support customers.

Responsibilities

• Handle customer inquiries and resolve issues professionally.
• Provide timely and accurate information about products and services.
• Build strong relationships with customers to increase loyalty and retention.
• Collaborate with internal teams to resolve complex customer complaints.
• Develop and implement process improvements to enhance customer experience.
• Maintain high levels of product knowledge to effectively support customers.

Skills

Customer support

Communication

Problem solving

Relationship building

Tools

CRM systems

Job description

• Handle customer inquiries and resolve issues professionally.


• Provide timely and accurate information about products and services.


• Build strong relationships with customers to increase loyalty and retention.


• Collaborate with internal teams to resolve complex customer complaints.


• Develop and implement process improvements to enhance customer experience.


• Maintain high levels of product knowledge to effectively support customers.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.