Admin - Helpdesk Executive

Sodexo; Chennai District; On-site; INR 350,000 - 550,000; Full time

Job summary

Sodexo in Chennai is seeking a customer service professional to manage and resolve complaints with professionalism and courtesy, while providing timely solutions to inquiries.

The role involves collaborating with internal teams to resolve complex issues, building strong customer relationships, and maintaining accurate records of interactions to ensure long-term satisfaction.

Responsibilities

• Manage and resolve customer complaints professionally and courteously.
• Providely and effective solutions to customer inquiries and concerns.
• Collaborate with internal teams to resolve complex issues.
• Develop and maintain strong relationships with customers to ensure long-term satisfaction.
• Identify and escalation trends or systemic issues that impact customer experience.
• Maintain accurate records of customer interactions and transactions.

Job description

• Manage and resolve customer complaints professionally and courteously.
• Providely and effective solutions to customer inquiries and concerns.
• Collaborate with internal teams to resolve complex issues.
• Develop and maintain strong relationships with customers to ensure long-term satisfaction.
• Identify and escalation trends or systemic issues that impact customer experience.
• Maintain accurate records of customer interactions and transactions.