Customer Support Executive

Anil Packers; Patna; On-site; INR 250,000 - 400,000; Full time

Job summary

Anil Packers is seeking a customer service representative in Patna to manage inquiries and resolve issues efficiently. You will engage with customers across phone, email, and chat to ensure a positive experience.

Responsibilities include handling complaints, collaborating with internal teams to improve service, and maintaining accurate records of interactions. Opportunities to upsell and cross-sell may arise as you build lasting relationships with customers.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various channels, including phone, email, and chat.
• Resolve complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services to existing customers.

Job description

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide excellent customer service through various channels, including phone, email, and chat.
• Resolve complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services to existing customers.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.