Support Executive

Asmi Global Softwares(opc); Jaipur; On-site; INR 180,000 - 320,000; Full time

Job summary

Asmi Global Softwares(opc) in Jaipur is seeking a customer support specialist to provide technical assistance to users via phone, email, or chat. You will troubleshoot issues, document steps, and work with internal teams to resolve complex problems.

The role emphasizes building product knowledge, analyzing feedback, and enhancing the overall customer experience. Strong communication and professional problem-solving are valued.

Responsibilities

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve customer complaints professionally and promptly.
• Collaborate with internal teams to resolve complex issues.
• Develop and maintain knowledge of products and services.
• Create and maintain documentation of support cases and resolutions.
• Analyze customer feedback to improve overall customer experience.

Job description

• Provide technical support to customers via phone, email, or chat.
• Troubleshoot and resolve customer complaints professionally and promptly.
• Collaborate with internal teams to resolve complex issues.
• Develop and maintain knowledge of products and services.
• Create and maintain documentation of support cases and resolutions.
• Analyze customer feedback to improve overall customer experience.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.