Customer Support Associate

Omiz Solutions Pvt. Ltd; Nashik District; On-site; INR 150,000 - 300,000; Part time

Job summary

Omiz Solutions Pvt. Ltd in Nashik is seeking a customer support professional to respond to inquiries and resolve issues promptly, ensuring accurate information about products and services.

You will collaborate with internal teams, apply problem-solving skills to address complex complaints, and maintain high customer satisfaction through clear, responsive communication. This role emphasizes continuous product knowledge updates and adherence to company policies to deliver consistent service.

Qualifications

• Respond to customer inquiries and resolve issues promptly.
• Provide accurate information about products or services.
• Use problem-solving skills to address complaints.
• Collaborate with internal teams to resolve issues.
• Maintain high levels of customer satisfaction through communication.
• Continuously update knowledge of products, services, and policies.

Responsibilities

• Respond to customer inquiries and resolve issues promptly.
• Provide accurate information about products or services.
• Use problem-solving skills to address complaints.
• Collaborate with internal teams to resolve issues.
• Maintain high levels of customer satisfaction through communication.
• Continuously update knowledge of products, services, and policies.

Skills

Customer support

Communication skills

Problem-solving

Team collaboration

Product knowledge

Continuous learning

Job description

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide accurate information about products or services to customers.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to resolve customer issues.
• Maintain high levels of customer satisfaction through effective communication.
• Continuously update knowledge of products, services, and policies.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.