Customer Service Executive

Tata Capital; Agra District; On-site; INR 300,000 - 450,000; Full time

Job summary

Tata Capital is seeking a customer service associate to handle inquiries across channels and deliver high-quality support. You will work closely with the sales team to ensure a seamless customer journey and resolve issues promptly, while maintaining accurate records of all interactions.

The role emphasizes professional communication, collaboration with internal teams, and a commitment to improving overall customer satisfaction across touchpoints.

Qualifications

• Handle customer inquiries across channels with professionalism.
• Provide excellent customer service through email, phone, chat, and other channels.
• Work closely with the sales team to ensure seamless customer experiences.
• Resolve complaints and concerns in a timely and efficient manner.
• Collaborate with internal teams to improve overall customer satisfaction.
• Maintain accurate records of customer interactions and transactions.

Responsibilities

• Handle customer inquiries across multiple channels with a professional and courteous approach.
• Provide high-quality customer service to ensure a positive experience for all customers.
• Coordinate with the sales team to align on customer needs and follow-up actions.
• Timely resolution of complaints and escalation when necessary to ensure customer satisfaction.
• Maintain comprehensive documentation of interactions and transactions for auditing and service improvements.

Job description

• Handle customer inquiries and resolve issues professionally.
• Provide excellent customer service through various communication channels.
• Work closely with the sales team to ensure seamless customer experiences.
• Resolve complaints and concerns in a timely and efficient manner.
• Collaborate with internal teams to improve overall customer satisfaction.
• Maintain accurate records of customer interactions and transactions.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.