Executive - Helpdesk

Sodexo; Chennai District; On-site; INR 250,000 - 420,000; Full time

Job summary

Sodexo in Chennai, Tamil Nadu seeks a Customer Service Associate to handle inquiries across phone, email and chat, resolving issues with courtesy and professionalism.

You will document interactions, collaborate with internal teams, and contribute to process improvements to boost service quality and efficiency.

Responsibilities

• Manage and resolve customer complaints professionally and courteously.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Troubleshoot and resolve technical issues efficiently.
• Collaborate with internal teams to improve overall customer experience.
• Develop and implement process improvements to increase efficiency and productivity.
• Maintain accurate records of customer interactions and transactions.

Job description

• Manage and resolve customer complaints professionally and courteously.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Troubleshoot and resolve technical issues efficiently.
• Collaborate with internal teams to improve overall customer experience.
• Develop and implement process improvements to increase efficiency and productivity.
• Maintain accurate records of customer interactions and transactions.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.