Customer Support Executive

Purview Services; Hyderabad; On-site; INR 250,000 - 360,000; Full time

Job summary

Purview Services in Hyderabad is seeking a proactive customer support professional to handle inquiries and resolve issues across phone, email, and chat channels, ensuring a positive experience for customers.

The role requires strong communication, the ability to manage multiple tasks in a fast-paced environment, and effective collaboration with internal teams to improve service quality. Proficiency with common software and attention to detail are essential.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer software and technology.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries and resolve issues promptly.
• Provide service across phone, email, and chat channels.
• Resolve complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Communication skills

Multitasking

Problem-solving

Tech proficiency

Team collaboration

Attention to detail

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and promptly.


• Provide exceptional customer service through various channels, including phone, email, and chat.


• Resolve complaints and concerns in a fair and efficient manner.


• Collaborate with internal teams to improve overall customer experience.


• Maintain accurate records of customer interactions and transactions.


• Identify opportunities to upsell and cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Strong problem-solving and analytical skills.


• Proficient in using computer software and technology.


• Ability to work collaboratively as part of a team.


• Strong attention to detail and organizational skills.