Customer Support Executive

Purview Services; Ahmedabad District; On-site; INR 250,000 - 350,000; Full time

Job summary

Purview Services is seeking a customer-focused professional to handle inquiries and resolve issues across phone, email, and chat channels. The role emphasizes delivering exceptional service, maintaining accurate records, and collaborating with internal teams to enhance the overall customer experience.

The ideal candidate will excel in a fast-paced environment, possess strong communication and problem-solving skills, and be proficient with standard computer software and CRM tools.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer software and technology.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Communication

Interpersonal skills

Multitasking

Problem solving

Tech proficiency

Team collaboration

Tools

CRM software

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and promptly.


• Provide exceptional customer service through various channels, including phone, email, and chat.


• Resolve complaints and concerns in a fair and efficient manner.


• Collaborate with internal teams to improve overall customer experience.


• Maintain accurate records of customer interactions and transactions.


• Identify opportunities to upsell and cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Strong problem-solving and analytical skills.


• Proficient in using computer software and technology.


• Ability to work collaboratively as part of a team.


• Strong attention to detail and organizational skills.