Customer Support Executive

Purview Services; Khordha; On-site; INR 300,000 - 420,000; Full time

Job summary

Purview Services is seeking a customer support professional in India. The role involves responding to inquiries, resolving issues, and delivering excellent service across phone, email, and chat channels.

You will collaborate with internal teams, maintain accurate records of interactions, and look for opportunities to upsell and cross-sell products while upholding high standards of accuracy and efficiency.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks.
• Strong problem-solving and analytical skills.
• Proficient in using computer software and technology.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Communication

Multitasking

Problem-solving

Tech savvy

Teamwork

Attention to detail

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and promptly.


• Provide exceptional customer service through various channels, including phone, email, and chat.


• Resolve complaints and concerns in a fair and efficient manner.


• Collaborate with internal teams to improve overall customer experience.


• Maintain accurate records of customer interactions and transactions.


• Identify opportunities to upsell and cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Strong problem-solving and analytical skills.


• Proficient in using computer software and technology.


• Ability to work collaboratively as part of a team.


• Strong attention to detail and organizational skills.