Sr Associate - Service Desk

Microland; Bengaluru; On-site; INR 300,000 - 420,000; Full time

Job summary

Microland in Bengaluru, India is seeking a customer support advocate to resolve inquiries and provide technical assistance via phone, email, or chat. You will respond promptly and professionally, guiding users to effective solutions.

You will troubleshoot product issues, collaborate with internal teams, and contribute to knowledge base articles. Your insights from customer feedback will help improve processes and service quality across the organization.

Responsibilities

• Manage and resolve customer complaints professionally and promptly.
• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and diagnose issues with products or services.
• Collaborate with internal teams to resolve complex issues.
• Develop and maintain knowledge base articles to assist customers self-service.
• Analyze customer feedback and suggest improvements to processes or procedures.

Job description

• Manage and resolve customer complaints professionally and promptly.
• Provide technical support and assistance to customers via phone, email, or chat.
• Troubleshoot and diagnose issues with products or services.
• Collaborate with internal teams to resolve complex issues.
• Develop and maintain knowledge base articles to assist customers self-service.
• Analyze customer feedback and suggest improvements to processes or procedures.

Disclaimer: This job posting and Location has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.