Customer Support Executive

Purview Services; Ernakulam; On-site; INR 300,000 - 600,000; Part time

Job summary

Purview Services in India, Kerala invites a customer support specialist to respond to inquiries across phone, email, and chat, resolving issues professionally and promptly.

You will collaborate with internal teams, maintain accurate records, and look for upsell opportunities while delivering exceptional service in a fast-paced environment.

Qualifications

• Excellent communication and interpersonal skills.
• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.
• Strong problem-solving and analytical skills.
• Proficient in using computer software and technology.
• Ability to work collaboratively as part of a team.
• Strong attention to detail and organizational skills.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and promptly.
• Provide exceptional customer service through various channels, including phone, email, and chat.
• Resolve complaints and concerns in a fair and efficient manner.
• Collaborate with internal teams to improve overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Identify opportunities to upsell and cross-sell products or services.

Skills

Excellent communication

Interpersonal skills

Fast-paced / multi-tasking

Problem solving

Proficient with software

Team collaboration

Attention to detail

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and promptly.


• Provide exceptional customer service through various channels, including phone, email, and chat.


• Resolve complaints and concerns in a fair and efficient manner.


• Collaborate with internal teams to improve overall customer experience.


• Maintain accurate records of customer interactions and transactions.


• Identify opportunities to upsell and cross-sell products or services.

Job Requirements

• Excellent communication and interpersonal skills.


• Ability to work in a fast-paced environment and handle multiple tasks simultaneously.


• Strong problem-solving and analytical skills.


• Proficient in using computer software and technology.


• Ability to work collaboratively as part of a team.


• Strong attention to detail and organizational skills.