Executive – Collection

Growth For Impact; Barrackpore; On-site; INR 189,720 - 223,200; Full time

Benefits offered by this job

CTC: ₹17,000 – ₹20,000 per month

Paid leave as per policy

Career growth opportunities

Learning and development programs

Job summary

Growth For Impact is hiring for a Collections professional in India. You will contact customers to follow up on pending payments, remind about due dates, and resolve queries while negotiating repayment schedules where needed.

Role requires 1-3 years in collections or related fields, and strong verbal skills in English, Hindi, and Bengali. You will coordinate with Sales, Finance, and Operations, maintain records, and meet daily to monthly targets.

Qualifications

• 1-3 years of experience in Collections, Recovery, Customer Support, Tele calling, Banking, Finance, or related fields.
• Excellent verbal communication in English, Hindi, and Bengali.
• Good negotiation and convincing skills.
• Strong customer handling and conflict resolution abilities.
• Ability to work under targets and deadlines.
• Positive attitude, patience, and willingness to learn.

Responsibilities

• Contact customers through calls to follow up on pending payments.
• Remind customers of payment due dates and resolve payment-related queries.
• Negotiate repayment schedules wherever applicable.
• Ensure timely collection of outstanding payments while maintaining positive customer relationships.
• Maintain accurate records of collection activities, customer interactions, and payment status in CRM/Excel.
• Coordinate with the Sales, Finance, and Operations teams regarding customer accounts.
• Escalate unresolved or high-risk accounts to the reporting manager.
• Achieve daily, weekly, and monthly collection targets.
• Ensure compliance with company policies and collection procedures.

Skills

Verbal communication

Negotiation

Customer handling

Conflict resolution

Target driven

Multilingual

Job description

ROLE

• Contact customers through calls to follow up on pending payments
• Remind customers of payment due dates and resolve payment-related queries
• Negotiate repayment schedules wherever applicable
• Ensure timely collection of outstanding payments while maintaining positive customer relationships
• Maintain accurate records of collection activities, customer interactions, and payment status in CRM/Excel
• Coordinate with the Sales, Finance, and Operations teams regarding customer accounts
• Escalate unresolved or high-risk accounts to the reporting manager
• Achieve daily, weekly, and monthly collection targets
• Ensure compliance with company policies and collection procedures

REQUIREMENTS

• 1-3 years of experience in Collections, Recovery, Customer Support, Tele calling, Banking, Finance, or related fields
• Excellent verbal communication in English, Hindi, and Bengali
• Good negotiation and convincing skills
• Strong customer handling and conflict resolution abilities
• Ability to work under targets and deadlines
• Positive attitude, patience, and willingness to learn

BENEFITS

• CTC: ₹17,000 – ₹20,000 per month
• Paid leave as per company policy
• Career growth opportunities
• Learning and development programs