Telecalling Executive

Ceyenar Chemicals; Kottayam; On-site; INR 250,000 - 360,000; Full time

Job summary

Ceyenar Chemicals invites a proactive Tele calling Executive to monitor outstanding dues, coordinate with internal teams, and drive timely collections in our Kerala operations.

The ideal candidate has 3+ years in payment follow-up or collections, strong communication, and fluency in English, Hindi, Tamil, and Malayalam. This role requires precise records, client-centric follow-up, and collaboration with Credit Control.

Qualifications

• Graduate with commerce background.
• 3+ years in payment follow-up, telecalling, credit control, or collections.
• Fluent in English, Hindi, Tamil, and Malayalam.

Responsibilities

• Update and maintain the customer master database with secondary contact details.
• Send payment reminders via calls, WhatsApp, and email based on ageing and priority.
• Track payment commitments and follow up until dues are cleared.
• Send Statements of Account to key customers monthly.
• Follow up for pending TDS certificates and balance confirmations.
• Follow up on bounced/dishonoured cheques and obtain replacements or commitments.
• Maintain daily collection/follow-up records and report to Credit Control Manager.

Skills

Communication

Telecalling

Credit control

Payments follow-up

Negotiation

MS Excel

Education

Graduation in Commerce

Tools

MS Office

Job description

We are looking for a Tele calling Executive to monitor outstanding dues, track payment commitments, and coordinate with internal teams for timely collection. The ideal candidate should have strong communication and tele calling skills. An experience in payment follow-up will be an added advantage.

Key Responsibilities

• Update and maintain the customer master database, including secondary contact details.
• Send payment reminders through calls, WhatsApp, and email based on ageing and customer priority.
• Track payment commitments and follow up regularly until dues are cleared.
• Send Statements of Account to key customers on a monthly basis.
• Follow up for pending TDS certificates and balance confirmations.
• Follow up on bounced / dishonoured cheques and obtain replacement or payment commitments.
• Maintain proper follow-up records and submit a daily collection / follow-up report to the Credit Control Manager.

Required Skills & Qualifications

• Graduate, preferably with a Commerce background.
• 3+ years of experience in payment follow-up, telecalling, credit control, collections, or a similar role preferred.
• Strong communication, telecalling, follow-up, and customer-handling skills.
• Fluency in English, Hindi, Tamil, and Malayalam is required.
• Good coordination and negotiation skills.
• Basic knowledge of MS Excel / MS Office.Role & responsibilities