Collection Executive

Mahindra Finance; Sivasagar; On-site; INR 167,000 - 246,000; Full time

Job summary

Mahindra Finance is seeking a Field Collection Executive to recover overdue payments through field visits, calls, and follow-ups across assigned branches in India. You will maintain positive customer relationships while resolving payment issues and achieving recovery targets with integrity and compliance.

The role requires willingness to travel, strong communication and negotiation skills, and the ability to work independently while coordinating with branch staff and management to resolve

Qualifications

• Graduate with experience in collections, recovery, field operations, or customer handling.
• Strong communication, negotiation, and interpersonal skills with the ability to handle delinquent customers professionally.
• Willing to travel extensively for field collections, target-oriented, and capable of working independently while maintaining compliance standards.

Responsibilities

• Collect overdue payments from customers through field visits, phone calls, and follow-ups.
• Ensure timely recovery of outstanding dues and achieve assigned collection targets.
• Maintain positive customer relationships while resolving payment-related issues.
• Verify customer information, repayment capacity, and collect required documents when needed.
• Prepare daily collection reports and update recovery status in the system.
• Visit customer locations for debt recovery and address customer grievances.
• Coordinate with Branch Managers, Credit, and Operations teams for resolution of collection cases.

Skills

Communication skills

Negotiation

Interpersonal skills

Education

Graduate degree

Job description

Role & responsibilities

• Collect overdue payments from customers through field visits, phone calls, and follow-ups.
• Ensure timely recovery of outstanding dues and achieve assigned collection targets.
• Maintain positive customer relationships while resolving payment-related issues.
• Verify customer information, repayment capacity, and collect required documents when needed.
• Prepare daily collection reports and update recovery status in the system.
• Visit customer locations for debt recovery and address customer grievances.
• Coordinate with Branch Managers, Credit, and Operations teams for resolution of collection cases.

Preferred candidate profile

• Graduate with experience in collections, recovery, field operations, or customer handling, preferably in the financial services/NBFC sector.
• Strong communication, negotiation, and interpersonal skills with the ability to handle delinquent customers professionally.
• Willing to travel extensively for field collections, target-oriented, and capable of working independently while maintaining compliance standards.