Telecaller – Collection

Growth For Impact; Barrackpore; On-site; INR 167,000 - 279,000; Full time

Job summary

Growth For Impact in India is seeking a telecalling and customer support professional to handle outbound payment follow-ups and support-related communication. You will maintain call records, coordinate with the collections team, and ensure timely reporting to managers, while keeping customers informed with professional, solutions-oriented communication.

The role offers a fast-paced startup environment with opportunities to grow in operations, collections, and customer coordination functions,

Qualifications

• Experience in telecalling or customer support or backend operations.
• Freshers are welcome to apply.
• Proficiency in Bengali, Hindi and basic English.

Responsibilities

• Make outbound calls for payment follow-ups and support-related communication.
• Handle customer interactions professionally and escalate issues when required.
• Maintain accurate records of calls and follow-ups.
• Assist the in-house collection team with daily operational coordination.
• Track pending cases and update internal reports regularly.
• Coordinate with field teams for issue resolution and status updates.
• Maintain customer databases and documentation records.
• Provide backend support for manpower and operational requirements.
• Ensure timely reporting and communication with reporting managers.
• Maintain professional communication with customers and internal teams.
• Share daily activity reports and collection updates.
• Follow internal calling processes and company policies.

Skills

Communication skills

Interpersonal skills

Bengali language

Hindi language

English (basic)

Tools

MS Excel

Job description

ROLE

• Make outbound calls for payment follow-ups and support-related communication.


• Handle customer interactions professionally and escape issues when required.


• Maintain accurate records of calls and follow-up activities.


• Assist the in-­house collection team with daily operational coordination.


• Track pending cases and update internal reports regularly.


• Coordinate with field teams for issue resolution and status updates.


• Maintain customer databases and documentation records.


• Provide backend support for manpower and operational requirements.


• Ensure timely reporting and communication with reporting managers.


• Maintain professional communication with customers and internal teams.


• Share daily activity reports and collection updates.


• Follow internal calling processes and company policies.

REQUIREMENTS

• 1–2 years of experience in telecalling, customer support or backend operations preferred.


• Freshers are encouraged to apply.


• Good communication skills in Bengali, Hindi and basic English.


• Basic knowledge of MS Excel and computer operations.


• Strong communication and interpersonal skills.


• Ability to work in a fast‑paced startup environment.

BENEFITS

• Opportunity to work in a growing clean‑tech and EV ecosystem company.


• Exposure to operations, collections and customer coordination functions.


• Learning‑oriented startup environment with growth opportunities.


• Be part of India’s clean mobility transformation.