Walk-in | Collection Executive

Fundbridge Fintech; Gurugram District; On-site; INR 240,000 - 420,000; Full time

Job summary

Fundbridge Fintech in Gurugram is seeking an outbound collections executive to manage customer calls about pending EMIs and overdue payments, ensuring timely follow-ups and professional communication.

Ideal candidates will have Hindi and English communication skills, solid negotiation abilities, and experience with MS Excel and CRM software. Banking/NBFC/loan collection background is preferred to handle high-volume calling and targets.

Qualifications

• Proficient in handling outbound calls for collections.
• Knowledge of collection procedures and compliance.
• Effective communication and negotiation skills.
• Ability to work under pressure and meet targets.
• Experience in Banking/NBFC/Loan collection preferred.
• Hindi and English communication preferred.

Responsibilities

• Make outbound calls to customers regarding pending EMIs, overdue payments, and outstanding loan amounts.
• Follow up with customers as per the assigned calling list and collection bucket.
• Remind customers about upcoming and overdue payment dates.
• Persuade customers to clear outstanding dues within the committed timeline.
• Take payment commitments (PTP Promise to Pay) from customers and ensure timely follow-up.
• Track and follow up on broken promises and missed payment commitments.
• Communicate professionally with customers regarding their loan accounts and outstanding dues.
• Follow company-approved collection procedures and customer communication guidelines.

Skills

Outbound calling

Negotiation

CRM software

MS Excel

Customer handling

Tools

CRM software

MS Excel

Job description

Role & responsibilities

• Make outbound calls to customers regarding pending EMIs, overdue payments, and outstanding loan amounts.
• Follow up with customers as per the assigned calling list and collection bucket.
• Remind customers about upcoming and overdue payment dates.
• Persuade customers to clear outstanding dues within the committed timeline.
• Take payment commitments (PTP Promise to Pay) from customers and ensure timely follow-up.
• Track and follow up on broken promises and missed payment commitments.
• Communicate professionally with customers regarding their loan accounts and outstanding dues.
• Follow company-approved collection procedures and customer communication guidelines.
• Ensure polite, professional, and ethical communication with customers.

Preferred candidate profile

• Hindi and English communication preferred
• Good convincing and negotiation skills
• Customer handling and objection-handling skills
• Basic knowledge of MS Excel and CRM software
• Target-oriented approach
• Ability to handle pressure and high-volume calling
• Prior experience in Banking/NBFC/Loan Collection/Telecalling/Recovery preferred