Collection Executive

Fundbridge Fintech; Gurugram District; On-site; INR 300,000 - 540,000; Full time

Job summary

Fundbridge Fintech in India seeks an outbound collections executive to contact customers with pending EMIs, overdue payments, and loan balances. You will follow assigned calling lists, remind payment dates, and persuade customers to clear dues within the agreed timeline.

Responsibilities include taking payment commitments, tracking promises, and maintaining professional, ethical communication per guidelines. Hindi/English communication is preferred and Excel/CRM basics are helpful.

Qualifications

• Hindi and English communication preferred.
• Good convincing and negotiation skills.
• Customer handling and objection-handling skills.
• Basic knowledge of MS Excel and CRM software.
• Target-oriented approach.
• Ability to handle pressure and high-volume calling.

Responsibilities

• Make outbound calls to customers regarding pending EMIs, overdue payments, and outstanding loan amounts.
• Follow up with customers as per the assigned calling list and collection bucket.
• Remind customers about upcoming and overdue payment dates.
• Persuade customers to clear outstanding dues within the committed timeline.
• Take payment commitments from customers and ensure timely follow-up.
• Track and follow up on broken promises and missed payment commitments.
• Communicate professionally with customers regarding their loan accounts and outstanding dues.
• Follow company-approved collection procedures and customer communication guidelines.
• Ensure polite, professional, and ethical communication with customers.

Skills

Hindi-English communication

Convincing skills

Negotiation skills

Customer handling

Objection handling

Target oriented

Pressure handling

MS Excel

CRM software

Tools

MS Excel

CRM software

Job description

Roles & Responsiblities

Make outbound calls to customers regarding pending EMIs, overdue payments, and outstanding loan amounts.

Follow up with customers as per the assigned calling list and collection bucket.

Remind customers about upcoming and overdue payment dates.

Persuade customers to clear outstanding dues within the committed timeline.

Take payment commitments (PTP Promise to Pay) from customers and ensure timely follow-up.

Track and follow up on broken promises and missed payment commitments.

Communicate professionally with customers regarding their loan accounts and outstanding dues.

Follow company-approved collection procedures and customer communication guidelines.

Ensure polite, professional, and ethical communication with customers.

Preferred candidate profile

Hindi and English communication preferred

Good convincing and negotiation skills

Customer handling and objection-handling skills

Basic knowledge of MS Excel and CRM software

Target-oriented approach

Ability to handle pressure and high-volume calling

Prior experience in Banking/NBFC/Loan Collection/Telecalling/Recovery preferred