Collection Telecaller

Calibehr Business Support Services Pvt. Ltd.; Mumbai; On-site; INR 250,000 - 500,000; Full time

Job summary

Calibehr Business Support Services Pvt. Ltd. Mumbai seeks a collections professional with 1–3 years’ experience to handle customer payment follow-ups, identify issues, and maintain accurate records.

The role requires strong communication skills, independence, and proficiency with collection software, delivering courteous service while ensuring timely resolution of outstanding payments. You will collaborate with credit control and customer service teams to minimize delinquencies and meet monthly

Qualifications

• 1-3 years of experience in collections or related field.
• Strong verbal and written communication.
• Ability to work independently with minimal supervision.
• Proficiency in collection management software and systems.

Responsibilities

• Manage collection calls to customers for outstanding payments.
• Identify customer queries and resolve issues promptly.
• Update customer interactions on the system accurately.
• Maintain a professional attitude during all interactions.

Skills

Communication skills

Verbal communication

Written communication

Independent work

Tools

Collections software

Job description

Roles and Responsibilities

• Manage collection calls to customers for outstanding payments.
• Identify customer queries and resolve issues promptly.
• Update customer interactions on the system accurately.
• Maintain a professional attitude during all interactions.

Desired Candidate Profile

• 1-3 years of experience in collections or related field (collections, credit collection, debt recovery).
• Strong communication skills with excellent verbal and written abilities.
• Ability to work independently with minimal supervision.
• Proficiency in collection management software and systems.