Engineer - Customer Service (Assam)

ESP Engineered; Kamrup Metropolitan; On-site; INR 300,000 - 500,000; Full time

Job summary

ESP Engineered is looking for a dedicated service engineer in Kamrup Metropolitan, Assam, to efficiently manage service calls and ensure customer satisfaction. The role involves timely submission of service and spare parts reports while improving technical skills to minimize downtime of material handling equipment (MHEs).

Ideal candidates hold an ITI or Diploma in Mechanical, Electrical, or Electronics and possess strong technical and communication skills. A certification in Hydraulics and Electrical is advantageous.

Qualifications

• Specialized knowledge in Mechanical, Hydraulics, and Electrical circuits.
• Professional Certification in basic Hydraulics & Electrical.

Responsibilities

• Attend all service calls as per schedule.
• Submit critical Spare Parts list to Customer after service visit.
• Timely submit Service reports to close calls raised in SAP.
• Improve technical skills to reduce downtime of MHEs.
• Suggest improvements for handling Installations & Commissioning.
• Follow up on Payments with Customers.
• Enhance Safety levels during service activities.

Skills

Technical Skills

Good Communication Skills

Education

ITI / Diploma in Mechanical, Electrical, Electronics

Job description

• Handle all Service calls efficiently to gain Customer Satisfaction
• Generate revenue through recommending Spare parts after service visit
• To attend and prioritize service calls to minimize resolution time
• Ensure sharing Best Practices within team to build more technical strength

Duties and responsibilities

• Attend all service calls as per schedule given by Service Coordinator/Dispatcher
• Submitting critical & recommended Spare Parts list to Customer after service visit
• Timely submissions of Service reports and related reports to close calls raised in SAP
• Improve technical skills to handle breakdown calls effectively to reduce downtime of MHEs
• Decision making and problem solving attitude with joint team efforts
• Always suggest ways in improving handling of Installations & Commissioning
• Follow up on Payments with Customers
• Implementing measures for enhancing Safety levels during service
• Responsible for fulfilling all necessary documents related to Service activities

Qualifications:

• Education : ITI / Diploma in Mechanical, Electrical, Electronics
• Specialized knowledge : Special course in Mechanical, Hydraulics and Electrical circuits
• Skills : Technical Skills, Good Communication Skills
• Abilities : To fulfill Customer’s requirement ensuring 90% uptime of MHEs
• Other characteristics such as personal characteristics : Humbleness
• Professional Certification : Course on basic Hydraulics & Electrical