Service Engineer

Milestone Career Planner; Ernakulam; On-site; INR 250,000 - 420,000; Full time

Job summary

Milestone Career Planner in Kerala, India, is seeking a Service Engineer to install, commission, and maintain equipment at customer sites. You will ensure timely technical support, diagnose electrical and mechanical faults, and minimize downtime while upholding safety and quality standards.

The role involves traveling to client sites, preparing service reports, coordinating with sales and spare parts teams, and educating customers on proper operation and upkeep.

Qualifications

• Diploma/B.E./B.Tech in Electrical, Mechanical, Electronics, or related field.
• 0–3 years of experience in service engineering; freshers may be considered for trainee role.
• Willingness to travel to customer sites.
• Valid driving license is an advantage.

Responsibilities

• Install and commission equipment at customer sites.
• Perform preventive and breakdown maintenance.
• Diagnose and troubleshoot electrical and mechanical faults.
• Repair and replace defective components as required.
• Prepare service reports and maintain maintenance records.
• Coordinate with sales and spare parts teams for customer
• Respond promptly to customer service calls and minimize downtime.
• Educate customers on proper equipment operation and maintenance.

Skills

Electrical systems

Mechanical systems

Troubleshooting

Wiring diagrams

Customer service

Communication

Travel

Education

Engineering degree (Electrical/Mechanical/Electronics)

Tools

MS Office

Email

Job description

The Service Engineer is responsible for the installation, commissioning, preventive maintenance, troubleshooting, and repair of equipment at customer sites. The

role

ensures timely technical support and high customer satisfaction while maintaining safety and quality standards.

Key Responsibilities

Install and commission equipment at customer

location

s.

Perform preventive and breakdown maintenance.

Diagnose and troubleshoot electrical and mechanical faults.

Repair and replace defective components as required.

Conduct routine inspections to ensure equipment operates efficiently.

Respond promptly to customer service calls and minimize equipment downtime.

Prepare service reports and maintain maintenance records.

Coordinate with the sales and spare parts teams for customer

requirements

.

Educate customers on proper equipment operation and maintenance.

Follow company safety procedures and quality standards.

Required Skills

Knowledge of electrical and mechanical systems.

Troubleshooting and fault-finding skills.

Ability to read electrical wiring diagrams and technical manuals.

Good communication and customer service skills.

Basic computer knowledge (MS Office, Email).

Willingness to travel to customer sites.

Qualifications

Diploma/B.E./B.Tech in Electrical, Mechanical, Electronics, or a related engineering field.

0–3 years of

experience

in service engineering (Freshers may be considered for trainee

role

s).

Preferred

Experience

Experience

Knowledge of engine, alternator, control panels, and AMF/ATS panels.

Valid driving license is an advantage.

Key Performance Indicators (KPIs)

Response time to service calls.

First-time fix rate.

Preventive maintenance completion rate.

Equipment uptime and service quality.

Accurate and timely submission of service reports.