Sr. Service Engineer - Gurgaon

ESP Engineered; Gurgaon; On-site; INR 250,000 - 400,000; Full time

Job summary

ESP Engineered is seeking a service technician in Gurgaon, India. The ideal candidate should have a diploma or degree in Mechanical, Electrical, or Electronics and specialized knowledge in Hydraulics and Electrical circuits. Responsibilities include efficiently handling service calls, generating revenue through spare part recommendations, and ensuring customer satisfaction. The role also emphasizes the importance of technical skills and communication abilities to maintain an uptime of 90% for MHEs.

Qualifications

• Specialized knowledge in Mechanical, Hydraulics, and Electrical circuits.
• Professional certification in basic Hydraulics & Electrical.
• Ability to meet Customer's requirements ensuring 90% uptime of MHEs.

Responsibilities

• Handle all service calls efficiently to gain customer satisfaction.
• Generate revenue through recommending spare parts after service.
• Attend and prioritize service calls to minimize resolution time.
• Submit critical and recommended spare parts list to customers.
• Timely submissions of service reports to close calls raised in SAP.
• Implement measures for enhancing safety levels during service.

Skills

Technical Skills

Good Communication Skills

Education

Diploma or Degree in Mechanical, Electrical, Electronics

Job description

Responsibilities

• Handle all Service calls efficiently to gain Customer Satisfaction
• Generate revenue through recommending Spare parts after service visit
• To attend and prioritize service calls to minimize resolution time
• Ensure sharing Best Practices within team to build more technical strength

Duties and Responsibilities

• Attend all service calls as per schedule given by Service Coordinator/Dispatcher
• Submitting critical & recommended Spare Parts list to Customer after service visit
• Timely submissions of Service reports and related reports to close calls raised in SAP
• Improve technical skills to handle breakdown calls effectively to reduce downtime of MHEs
• Decision making and problem solving attitude with joint team efforts
• Always suggest ways in improving handling of Installations & Commissioning
• Follow up on Payments with Customers
• Implementing measures for enhancing Safety levels during service
• Responsible for fulfilling all necessary documents related to Service activities

Qualifications

• Education : Diploma or Degree in Mechanical, Electrical, Electronics
• Specialized knowledge : Special course in Mechanical, Hydraulics and Electrical circuits
• Skills : Technical Skills, Good Communication Skills
• Abilities : To fulfill Customer’s requirement ensuring 90% uptime of MHEs
• Other characteristics such as personal characteristics : Humbleness
• Professional Certification : Course on basic Hydraulics & Electrical