Assistant Engineer – Service – Hubli (3-5 years)

Texmo; Hubli; On-site; INR 350,000 - 550,000; Full time

Job summary

Texmo Industries in Hubli invites an Assistant Engineer - Service to join our field service team. You will ensure customer satisfaction and improve service efficiency by coordinating with branch and area engineers.

Responsibilities include scheduling tours, frequent visits, managing authorized service outlets, and resolving customer issues promptly. You will report to HO and help drive field training and product updates.

Qualifications

• Minimum 3 years of experience in customer handling or a related field.
• Diploma in Mechanical or Electrical Engineering or related field.
• Excellent problem solving and decision making skills.
• Strong written and verbal communication abilities.
• Safety protocols awareness and compliance.

Responsibilities

• Schedule service tours for a minimum 15 days as per norms and report promptly.
• Visit and report to the branch fortnightly for 2 days.
• Manage authorized service outlets to ensure quick repair delivery.
• Resolve customer complaints within 2 days through field visits.
• Lodge product failures and drive corrective actions with HO.
• Conduct field training for ASC/dealer/area mechanics.
• Monitor spares stock and liquidation of ageing spares.
• Coordinate dealer meetings, customer meets and promotions.

Skills

Problem solving

Effective communication

Team collaboration

Safety awareness

Education

Diploma in Mechanical Engineering

Diploma in Electrical Engineering

Job description

Assistant Engineer - Service - Hubli (3-5 years)

Assistant Engineer - Service - Hubli (3-5 years) Texmo Industries
Hubli, India Customer Service

As a field service engineer, he is responsible for ensuring customer satisfaction and operational efficiency within his territory. This includes providing appropriate solutions to customers, managing stakeholders according to our established processes, and submitting reports to the company on time.

• Schedules objective based service tours for Min 15 days as per norms and timely reporting to concerned Area engineer.
• Visit and Reporting to branch once in fortnightly for 2 days.
• Direct visit and manage authorized service outlets in the area in all aspects to achieve the desired repair delivery time (2 days) ensuring consistent quality, cost effective and flexible service on weekly basis
• Responds and resolves direct customer complaints on time by direct visiting to field and provide the solution in 2 days.
• Verifies field performance of our products along with competitors' and highlighting field feedback / deviations including benchmarking features and mechanics' suggestions for continuous product up gradations.
• Appoints and standardize authorized service outlets as per annual service plan.
• Facilitates dealers with service backup for providing speedy service delivery to customers.
• Creates awareness among dealers and shop mechanics on new products, component changes and corresponding service guidelines
• Lodges product failures along with failed components for fixing their root causes and further corrective action
• Processes warranty bills for payment as per the norms and procedures including spares replacements on FOC
• Reports all kind of service reports to H.O including unresolved warranty / spares issues and burning product complaints
• Participates in dealer meets, mechanics meets, customer meets and promotional programs like exhibitions, melas, van campaigns etc. organized by branches
• Monitors spares buffer stock at branch against stock norms and making liquidation initiatives for ageing spares
• Conducts field training programs to ASC/dealer/area mechanics and service or maintenance camps as per service plan
• Takes up additional tasks as and when assigned by branch and service team at H.O (customer survey, competitor study, ground water level data collection etc.,)
• Must have background from Pump Industry or Related work experience.
• Diploma in Mechanical Engineering and Electrical Engineering or a related field.
• Minimum of 3 years of experience in customer handling or relevant field.
• Service engineers’ trainee needs not required any experience.
• Excellent problem-solving and decision-making skills, with a proactive and analytical approach to addressing challenges.
• Effective communication skills, both written and verbal, with the ability to convey technical information to diverse audiences.
• Strong commitment to workplace safety, with a thorough understanding of safety protocols and regulations.
• Ability to work collaboratively with cross-functional teams and foster a positive and productive work environment.