Engineer / Manager - Sales & Service - Material Handling & Storage Solutions

Cutmac Marketing Pvt Ltd; Chennai District; On-site; INR 420,000 - 700,000; Full time

Job summary

Cutmac Marketing Pvt Ltd in Chennai invites an Engineer/Manager for Sales & Service in Material Handling & Storage Solutions. You will lead customer engagements, guide on-site installations, and coordinate service across Tamil Nadu and neighboring states.

The role requires 1–3 years in industrial sales, with preference for power tools, and offers opportunities to train customers, manage spare parts, and ensure safety compliance while traveling for site visits.

Qualifications

• 1-3 years of experience in Industrial sales, preferably in power tools and hand tools.
• Diploma in Mechanical/Automobile Engineering.
• Electrical knowledge will be an added advantage.
• Basic IT systems knowledge, email communication, CRM & quotation preparation.

Responsibilities

• Respond promptly to customer service calls and provide technical guidance onsite or via phone.
• Conduct installation, commissioning, troubleshooting, and preventive maintenance as per standards.
• Prepare and submit a detailed report for every service call—onsite or remote—within the timeline.
• Maintain documentation and data backup for all service activities.
• Schedule and plan customer visits based on priority and service requirements.
• Provide service support across Tamil Nadu, Karnataka, Pondicherry, Andhra Pradesh with travel for onsite jobs.
• Maintain and monitor spare-parts stock and ensure timely replenishment.
• Ensure safety protocols during service execution.
• Provide customer training and technical guidance to improve equipment usage and reduce downtime.
• Continuously upgrade technical knowledge through training and product updates.

Skills

Customer service

Technical guidance

Installation & maintenance

Travel readiness

Education

Diploma in Mechanical/Automobile Engineering

Tools

CRM software

Quotation preparation

Job description

Engineer / Manager - Sales & Service - Material Handling & Storage Solutions

• Respond promptly to customer service calls and provide technical guidance either onsite or through
  
• phone support.
  
• Conduct installation, commissioning, troubleshooting, and preventive maintenance as per standards.
  
• Prepare and submit a detailed report for every service call—onsite or remote—within the required
  
• timeline.
  
• Maintain proper documentation and data backup for all service activities.
  
• Schedule and plan customer visits based on priority, location, and service requirements.
  
• Provide service support across Tamil Nadu, Karnataka, Pondicherry,Andhra Pradesh, including travel
  
• for onsite jobs.
  
• Maintain and monitor spare-parts stock, ensuring timely replenishment.
  
• Ensure adherence to all safety protocols during service execution.
  
• Provide customer training and technical guidance to improve equipment usage and reduce downtime.
  
• Continuously upgrade technical knowledge through training and product updates.
  
• Electrical knowledge will be an added advantage
  
• Diploma in Mechanical/Automobile Engineering
• 1-3 years experience in Industrial sales, preferably in power tools & hand tools
• To be based in below locations - Chennai
• Ability to Travel & Meet customers regularly (Tamilnadu, Andhra & Karnataka, Pondicherry)
• Basic IT system knowledge, email communication, CRM & Quotation preparation