END USER SUPPORT

Live Connections; Mumbai; Presencial; INR 260.000 - 420.000; Jornada completa

Descripción de la vacante

Live Connections Placements Pvt. Ltd. in Mumbai seeks an IT Helpdesk professional to handle desktop and end-user technical support across devices and software.

You will deliver timely troubleshooting and prevent recurrences through clear documentation. Responsibilities include diagnosing issues on laptops, desktops, printers and networks, managing incident tickets, supporting video conferencing and security tools, maintaining asset inventory, and coordinating with vendors to ensure reliable IT

Formación

• Desktop / End User Support experience.
• Knowledge of SCCM and ManageEngine.
• Basic networking and troubleshooting.
• Knowledge of ITIL.
• Good communication and problem-solving skills.

Responsabilidades

• Handle desktop and end-user technical support.
• Troubleshoot laptops, desktops, printers and network issues.
• Manage IT infrastructure, LAN/WAN and servers.
• Handle software installation and hardware maintenance.
• Manage incident tickets and service requests.
• Support video conferencing and IT security tools.
• Maintain IT asset inventory and coordinate with vendors.

Conocimientos

Desktop / End User Support

ITIL knowledge

Basic networking

Problem-solving skills

Communication skills

Herramientas

SCCM

ManageEngine

Descripción del empleo

Handle desktop and end-user technical support.

Troubleshoot laptops, desktops, printers and network issues.

Manage IT infrastructure, LAN/WAN and servers.

Handle software installation and hardware maintenance.

Manage incident tickets and service requests.

Support video conferencing and IT security tools.

Maintain IT asset inventory and coordinate with vendors.

Required Skills:

Desktop / End User Support experience.

Knowledge of SCCM and ManageEngine.

Basic networking and troubleshooting.

Knowledge of ITIL.

Good communication and problem-solving skills.