End User Support Manager

Live Connections; Mumbai; In loco; INR 279.000 - 469.000; Tempo pieno

Descrizione del lavoro

Live Connections Placements Pvt. Ltd. in Mumbai is seeking an IT Support specialist to handle desktop and end-user technical support, ensuring smooth daily operations across the organization.

You will troubleshoot devices, printers, and network issues while maintaining IT infrastructure. The role requires knowledge of SCCM and ManageEngine, basic networking, ITIL, and strong communication and problem-solving skills.

Competenze

• Desktop / End User Support experience.
• Knowledge of SCCM and ManageEngine.
• Basic networking and troubleshooting.
• Knowledge of ITIL.
• Good communication and problem-solving skills.

Mansioni

• Handle desktop and end-user technical support.
• Troubleshoot laptops, desktops, printers and network issues.
• Manage IT infrastructure, LAN/WAN and servers.
• Handle software installation and hardware maintenance.
• Manage incident tickets and service requests.
• Support video conferencing and IT security tools.
• Maintain IT asset inventory and coordinate with vendors.

Conoscenze

Desktop / End User Support

Basic networking

ITIL

Good communication

Problem-solving

Strumenti

SCCM

ManageEngine

Descrizione del lavoro

Handle desktop and end-user technical support.

Troubleshoot laptops, desktops, printers and network issues.

Manage IT infrastructure, LAN/WAN and servers.

Handle software installation and hardware maintenance.

Manage incident tickets and service requests.

Support video conferencing and IT security tools.

Maintain IT asset inventory and coordinate with vendors.

Required Skills:

Desktop / End User Support experience.

Knowledge of SCCM and ManageEngine.

Basic networking and troubleshooting.

Knowledge of ITIL.

Good communication and problem-solving skills.