End User Computing Analyst

PwC; Bengaluru; In loco; INR 1.200.000 - 1.800.000; Tempo pieno

Descrizione del lavoro

PwC in Bengaluru seeks a seasoned IT Desktop Engineer to lead desktop management, patching, and software deployments across global end-user devices. You will troubleshoot Windows 10/11 issues, automate tasks with PowerShell or Python, and ensure security/compliance standards are met.

Strong ITIL experience and excellent communication are essential. The role focuses on large-scale deployments, incident triage, RCA, and cross-functional collaboration with IT teams to maintain robust end-user

Competenze

• Bachelor's degree in CS or related field is preferred.
• Strong working knowledge of ITIL principles and ITSM.
• 6+ years of technical experience in desktop management and software deployment tooling.
• Experience with SCCM and Intune for large-scale deployments.
• Excellent verbal and written communication skills.

Mansioni

• Expert in Desktop Management and Windows 10/11 related issues.
• Manage mass software distribution and troubleshoot failed deployments.
• Oversee end-to-end patching for end-user devices globally.
• Monitor security profiles and antivirus on desktop devices; ensure compliance.
• Lead triage calls for major incidents and drive remediation.
• Perform RCA and implement long-term fixes to avoid recurrence.
• Automate tasks using PowerShell or Python to improve processes.
• Prepare regular deployment reports for stakeholders.
• Maintain desktop configuration and patch management.

Conoscenze

Desktop management

Windows troubleshooting

PowerShell

Python

ITIL knowledge

Troubleshooting

Communication

Formazione

Bachelor's degree in Computer Science or related field

Strumenti

SCCM

Intune

Software packaging tools

Descrizione del lavoro

Responsibilities:

• Expert in Desktop Management


• Expert in Windows 10/11 related issues


• Must have 6+ years of technical expertise in administrating various Software deployment tools such as SCCM, Intune etc.


• Must have experience with Software packaging tools


• Managing mass software distribution and troubleshooting failed deployments.


• Managing end to end patching for end user devices at the global level.


• Application and third-party patching.


• Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.


• Participate in triage calls for major incidents and help drive resolutions and follow-up with long term remediation.


• Research and analyze new technologies. Establish and monitor short- and long-range plans for Infrastructure Solutions.


• Conducting Root Cause Analysis (RCA) for the problems and ensure to avoid its reoccurrence.


• Support, Manage, optimize and maintain the configuration and installation of the desktop, to include, but not limited to, patch updates.


• Frequent reporting of the deployments for stakeholders.


• Manage Desktop (software and connectivity) incidents through to resolution.


• Experience in Automations through PowerShell or python.


• Strong ITIL process knowledge.


• Strong analytical, troubleshooting and problem‑solving skills.


• Strong communication and collaboration skills.

Qualifications:

• Bachelors degree in Computer Science or related technology field preferred.


• Strong working knowledge of ITIL principles and ITSM.


• Current understanding of industry trends and methodologies.


• Outstanding verbal and written communication skills.