IT Support Engineer

EBIZON NETINFO PRIVATE LIMITED; Gurugram District; Presencial; INR 250.000 - 450.000; Jornada completa

Descripción de la vacante

EBIZON NETINFO PRIVATE LIMITED is seeking an IT Support Engineer to deliver end-user support, primarily for Windows 10/11, domain environments, and hardware/software issues. The role requires 1+ year of corporate IT experience and a customer-focused approach.

You will install and configure operating systems, manage user accounts, troubleshoot network basics, maintain asset records, and escalate complex issues. This on-site position in Gurugram, Haryana, demands good communication and teamwork.

Formación

• 1+ year of IT support experience in corporate environments.
• Strong Windows 10/11 knowledge and basic domain concepts.
• Familiarity with Active Directory, user accounts, and Group Policy basics.
• Basic networking: IP addresses, DNS, DHCP, LAN.
• Excellent communication and customer-facing skills.
• Experience with ticketing systems and IT asset management.

Responsabilidades

• Provide timely technical support for Windows desktops and laptops.
• Troubleshoot hardware and software issues.
• Install, configure, and maintain OS, apps, printers.
• Handle domain joining and user account setup.
• Troubleshoot LAN/Wi‑Fi and DNS basics.
• Document issues and resolutions in tickets.
• Escalate complex problems when needed.
• Maintain IT asset records.

Conocimientos

Windows troubleshooting

Hardware troubleshooting

Active Directory basics

Networking basics

Customer focus

Teamwork

Independent problem solving

Educación

Diploma/BA in IT or CS

Relevant certification

Herramientas

Ticketing systems

IT asset management

Descripción del empleo

IT Support Engineer Job Summary We are looking for a skilled and motivated IT Support Engineer / End User Support with at least 1+ year of experience in providing technical support for Windows operating systems, domain environments, and general hardware and software issues. The candidate will be responsible for troubleshooting technical problems, maintaining IT systems, and ensuring smooth day-to-day operations.

Key Responsibilities

• Provide technical support for Windows 10 and Windows 11 operating systems.
• Troubleshoot hardware and software issues on desktops and laptops.
• Install, configure, and maintain operating systems, applications, printers, and other IT peripherals.
• Handle domain joining, user account configuration, and basic domain-related troubleshooting.
• Troubleshoot network connectivity issues, including LAN, Wi-Fi, IP configuration, and DNS basics.
• Diagnose and resolve issues related to system performance, application errors, and peripheral devices.
• Maintain IT asset records and document technical issues and resolutions.
• Escalate complex technical issues to the appropriate teams when required.
• Provide timely and effective technical support to end users.

Required Skills and Qualifications

• Minimum 1+ year of experience in IT support, desktop support, or technical support.
• Good working knowledge of Windows 10 and Windows 11 . Basic understanding of domain environments and domain controllers.
• Knowledge of Active Directory, user accounts, and Group Policy basics is preferred.
• Good understanding of computer hardware, including desktops, laptops, RAM, hard drives/SSDs, and peripherals.
• Knowledge of software installation, configuration, updates, and troubleshooting.
• Basic knowledge of networking concepts such as IP addresses, DNS, DHCP, and LAN.
• Good communication skills and a customer-focused approach.
• Ability to troubleshoot problems independently and work effectively in a team.
• Preferred Qualifications Diploma, bachelor's degree, or relevant certification in IT, Computer Science, or a related field.
• Experience working in a corporate IT support environment.
• Familiarity with ticketing systems and IT asset management.