End User Support Engineer

WillWare Technologies; Maharashtra; Presencial; INR 350.000 - 520.000; Jornada completa

Descripción de la vacante

WillWare Technologies in Mumbai is seeking an End User Support Engineer to manage day-to-day IT infrastructure and provide user support. You will handle desktop/laptop support, network connectivity, basic server monitoring, IT asset management, security tools and incident management to ensure smooth IT operations.

The role involves desk-side support, configuring hardware/software, monitoring devices, assisting with backups, license management and incident resolution within SLAs.

Formación

• 1-2 years of experience in Desktop Support, EUC or IT Infrastructure Support.
• Hands-on experience with Windows desktops/laptops troubleshooting.

Responsabilidades

• Provide desk-side and end-user IT support for desktops, laptops, printers and peripherals.
• Install, configure, maintain and troubleshoot IT hardware, software and network devices.
• Monitor health and performance of local IT servers, networks and end-user devices.
• Support LAN/WAN connectivity and coordinate with network providers during outages.
• Assist with server monitoring, backup and restoration activities.
• Manage user accounts, access permissions, software licensing and information security compliance.
• Handle IT asset inventory, allocation, tracking and hardware upgrades.
• Coordinate with vendors for hardware maintenance and replacements.
• Support conference room setup and video conferencing equipment.
• Manage incidents and service requests within defined SLAs.
• Work with central IT for ticket escalation and resolution.
• Manage endpoint security tools like antivirus, BitLocker, CrowdStrike and Zscaler.
• Support incident reduction, process improvements and automation.
• Maintain IT documentation, inventory records and operational reports.

Conocimientos

Desktop Support

EUC

Windows Troubleshooting

Networking fundamentals

Active Directory

Incident management

ITIL basics

Herramientas

SCCM

ManageEngine

Windows Server

Active Directory

BitLocker

CrowdStrike

Zscaler

Descripción del empleo

Job Description - End User Support Engineer

Experience: 1-2 Years

Location: Mumbai

Role: End User Support Engineer

Job Summary

We are looking for an End User Support Engineer to manage day-to-day IT infrastructure and provide technical support to end users. The candidate will be responsible for desktop and laptop support, network connectivity, basic server monitoring, IT asset management, security tools and incident management to ensure smooth IT operations.

Key Responsibilities

• Provide desk-side and end-user IT support for desktops, laptops, printers and other IT peripherals.
• Install, configure, maintain and troubleshoot IT hardware, software and network devices.
• Monitor the health and performance of local IT servers, networks and end-user devices.
• Support LAN/WAN connectivity and coordinate with network service providers during outages.
• Assist with server monitoring, backup and restoration activities.
• Manage user accounts, access permissions, software licensing and information security compliance.
• Handle IT asset inventory, allocation, tracking, replacement and hardware upgrades.
• Coordinate with vendors and OEM partners for hardware maintenance, repairs, warranty and replacements.
• Support conference room setup and troubleshooting of video conferencing and audio-video equipment.
• Manage incidents and service requests, ensuring timely resolution within defined SLAs.
• Work with central IT and other support teams for ticket escalation and resolution.
• Manage endpoint security tools, antivirus, BitLocker and related security solutions.
• Support incident reduction, process improvements and automation initiatives.
• Maintain IT documentation, inventory records and operational reports.

Required Skills

• 1-2 years of experience in Desktop Support, End User Computing (EUC) or IT Infrastructure Support.
• Hands-on experience in Windows desktop/laptop installation and troubleshooting.
• Knowledge of LAN, WAN, TCP/IP, DNS and DHCP.
• Basic understanding of Windows Server administration, monitoring, backup and restoration.
• Knowledge of Active Directory and user administration.
• Exposure to SCCM and ManageEngine tools.
• Understanding of IT asset management and inventory tracking.
• Knowledge of antivirus and endpoint security tools such as BitLocker, CrowdStrike (CS) and Zscaler (ZS).
• Experience in incident and service request management.
• Basic understanding of ITIL processes.

Preferred Skills

• Exposure to video conferencing and audio-video equipment support.
• Experience coordinating with vendors, service providers and OEM partners.
• Knowledge of patch management and endpoint compliance.
• Exposure to IT support automation and incident reduction.