Desktop Support Engineer

AI CERTs® - India; Gandhinagar; On-site; INR 250,000 - 450,000; Full time

Job summary

AI CERTs® - India seeks a Desktop Engineer to maintain and support end-user devices, ensuring optimal performance and availability. You will troubleshoot hardware/software issues and manage OS deployments to keep workstations running smoothly.

The role emphasizes Level 1–2 support, Active Directory administration, endpoint security updates, and strong user communication to deliver reliable IT services across the organization.

Qualifications

• Diploma/Degree in Computer Science, IT, or related field.
• 1–3 years of experience in desktop support or IT helpdesk roles.
• Good knowledge of Windows 10/11, Microsoft Office 365, and standard business applications.
• Familiarity with Active Directory, DNS, DHCP, and basic networking principles.
• Experience with ticketing systems (e.g., Freshdesk, ServiceNow, Zoho Desk).
• Strong troubleshooting and analytical skills.
• Excellent verbal and written communication.
• Customer-oriented and able to work under pressure.

Responsibilities

• Install, configure, and maintain desktop and laptop computers, printers, scanners, and other peripherals.
• Troubleshoot hardware, software, and network connectivity issues for users.
• Manage OS installations, updates, and system imaging.
• Provide Level 1 and Level 2 technical support to resolve user issues promptly.
• Handle Active Directory tasks such as password resets, user creation, and access rights.
• Ensure endpoint security software and patches are properly installed and updated.
• Support video conferencing tools, email clients (e.g., Outlook), and collaboration platforms (e.g., Teams, Zoom).
• Maintain IT inventory, manage asset tagging, and keep asset records updated.
• Assist with onboarding/offboarding processes including provisioning/deprovisioning of devices.
• Liaise with vendors for warranty and repair services.
• Maintain documentation of procedures, issues, and resolutions.

Skills

Troubleshooting

Customer service

Communication skills

Team player

Education

Diploma/Degree in Computer Science/IT

Tools

Windows 10/11

Office 365

Active Directory

DNS

DHCP

Freshdesk

ServiceNow

Zoho Desk

Job description

Role Overview

We are seeking a Desktop Engineer responsible for maintaining and supporting end-user devices, ensuring optimal performance and availability. The role involves troubleshooting hardware/software issues, configuring systems, and providing a high level of user satisfaction through effective IT support.

Responsibilities

• Install, configure, and maintain desktop and laptop computers, printers, scanners, and other peripherals.


• Troubleshoot hardware, software, and network connectivity issues for users.


• Manage OS installations, updates, and system imaging.


• Provide Level 1 and Level 2 technical support to resolve user issues promptly.


• Handle Active Directory tasks such as password resets, user creation, and access rights.


• Ensure endpoint security software and patches are properly installed and updated.


• Support video conferencing tools, email clients (e.g., Outlook), and collaboration platforms (e.g., Teams, Zoom).


• Maintain IT inventory, manage asset tagging, and keep asset records updated.


• Assist with onboarding/offboarding processes including provisioning/deprovisioning of devices.


• Liaise with vendors for warranty and repair services.


• Maintain documentation of procedures, issues, and resolutions.

Qualifications

• Diploma/Degree in Computer Science, IT, or related field.


• 1–3 years of experience in desktop support or IT helpdesk roles.


• Good knowledge of Windows 10/11, Microsoft Office 365, and standard business applications.


• Familiarity with Active Directory, DNS, DHCP, and basic networking principles.


• Experience with ticketing systems (e.g., Freshdesk, ServiceNow, Zoho Desk).


• Strong troubleshooting and analytical skills.


• Excellent verbal and written communication.


• Customer-oriented and able to work under pressure.

Preferred Qualifications

• Certifications like CompTIA A+, Microsoft MCP/MCSA, or ITIL Foundation.


• Exposure to mobile device management (MDM), SCCM, or remote support tools.


• Basic scripting knowledge (PowerShell) is a plus.