Email Support Professional

Invispire Ecommerce Services; Srinagar; On-site; INR 300,000 - 420,000; Full time

Job summary

Invispire Ecommerce Services in Srinagar, India, is seeking a customer support associate to manage email inquiries and resolve issues with professionalism and empathy. You will respond promptly, document interactions, and ensure high customer satisfaction.

As part of the role, you will collaborate with internal teams to address complex problems, adhere to company policies, and identify opportunities to upsell and cross-sell products.

Responsibilities

• Assist customers through email support, resolving queries professionally.
• Provide timely and effective solutions to customer inquiries, ensuring high satisfaction rates.
• Collaborate with internal teams to resolve complex issues, leveraging knowledge of company products and services.
• Develop and maintain a thorough understanding of company policies and procedures for accurate and efficient issue resolution.
• Identify opportunities to upsell and cross-sell products or services based on customer needs.
• Maintain accurate records of customer interactions using CRM software.

Job description

• Assist customers through email support, resolving their queries and concerns professionally.
• Provide timely and effective solutions to customer inquiries, ensuring high satisfaction rates.
• Collaborate with internal teams to resolve complex issues, leveraging knowledge of company products and services.
• Develop and maintain a thorough understanding of company policies and procedures for accurate and efficient issue resolution.
• Identify opportunities to upsell and cross-sell products or services based on customer needs.
• Maintain accurate records of customer interactions using CRM software.