Customer Support Engineer

NovelVox NA; Faridabad District; On-site; INR 350,000 - 600,000; Full time

Job summary

NovelVox NA is seeking a customer support specialist to provide timely technical assistance via phone, email, or chat and to troubleshoot complex product issues. The role involves collaborating with internal teams to devise effective solutions and to develop strong product knowledge, along with documenting customer interactions and resolutions.

The successful candidate will maintain proactive outreach to enhance customer satisfaction and will contribute to ongoing product understanding and

Responsibilities

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues with our products.
• Collaborate with internal teams to identify and implement solutions for customer requests and concerns.
• Develop and maintain a strong understanding of our products and services.
• Create and maintain documentation of customer interactions and issue resolutions.
• Continuously improve customer satisfaction through proactive outreach and follow-ups.

Job description

• Provide timely and effective technical support to customers via phone, email, or chat.
• Troubleshoot and resolve complex technical issues with our products.
• Collaborate with internal teams to identify and implement solutions for customer requests and concerns.
• Develop and maintain a strong understanding of our products and services.
• Create and maintain documentation of customer interactions and issue resolutions.
• Continuously improve customer satisfaction through proactive outreach and follow-ups.