Email Support Executive

Talent Acquaintance; Dadri; On-site; INR 260,000 - 360,000; Full time

Job summary

Talent Acquaintance in Dadri, Uttar Pradesh, India is seeking a customer support specialist to handle inquiries and resolve issues with courtesy and professionalism.

You will provide timely information about products or services, collaborate with internal teams to improve the customer experience, and maintain extensive product knowledge to assist customers effectively. A fast-paced environment expects you to manage multiple chats and maintain accuracy while meeting performance targets.

Qualifications

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.

Responsibilities

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job description

Roles and Responsibility

• Respond to customer inquiries and resolve issues professionally and courteously.
• Provide timely and accurate information about products or services.
• Use problem-solving skills to address complex customer complaints.
• Collaborate with internal teams to enhance customer experience.
• Maintain high product knowledge to effectively support customers.
• Consistently meet or exceed performance metrics such as first call resolution rate and customer satisfaction scores.

Job Requirements

• Excellent written and verbal communication skills.
• Ability to work in a fast-paced environment and manage multiple chats simultaneously.
• Strong problem-solving and critical thinking skills.
• Proficient in using computer applications and software.
• Ability to adapt to changing processes and procedures.
• Strong attention to detail and ability to maintain accuracy.