Customer Support Executive

Meru Info Solutions; Bengaluru; On-site; INR 300,000 - 600,000; Full time

Job summary

Meru Info Solutions is seeking a customer support specialist to assist Bengaluru-based clients. The role involves guiding customers, resolving issues, and maintaining records of interactions across phone, email, and chat channels.

Ideal candidates will handle high volumes with quality service and work with cross-functional teams to ensure timely resolutions. Prior experience in customer-facing roles is preferred.

Responsibilities

• Provide step-by-step guidance to customers to resolve issues
• Respond to customer inquiries through various communication channels, including phone, email and live chat
• Collaborate with cross-functional teams to ensure timely resolution of issues
• Handle a high volume of customer contacts while maintaining quality service
• Identify common customer issues and suggest improvements to enhance the customer experience

Job description

• Providing accurate information about services and guiding customers in making informed decisions.
• Resolving customer issues and concerns efficiently, ensuring high customer satisfaction.
• Maintaining a deep understanding of our services and address customer concerns effectively.
• Responding to customer inquiries accurately and on time, through various channels, including phone, email and chat.
• Escalating complex issues to higher authorities when necessary and following up on resolutions.
• Maintaining detailed and accurate records of customer interactions and inquiries.

Your tasks:

• Provide step-by-step guidance to customers to resolve issues
• Respond to customer inquiries through various communication channels, including phone, email and live chat.
• Collaborate with cross-functional teams to ensure timely resolution of issues.
• Handle a high volume of customer contacts while maintaining quality service.
• Identify common customer issues and suggest improvements to enhance the customer experience.