Customer Support Executives

Access Systems - A Division Of Sanneet Computers P ...; Mumbai; On-site; INR 300,000 - 480,000; Full time

Job summary

Access Systems is hiring for a customer support role in Mumbai. The successful candidate will handle inquiries via phone, email, and chat, ensuring timely and professional responses. You will resolve issues, provide product information, and work with internal teams to address complex queries.

The role requires maintaining CRM records and continuously updating product knowledge to deliver accurate information to customers. This is a full-time, on-site position in Mumbai.

Responsibilities

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently, ensuring high levels of customer satisfaction.
• Provide product information and solutions to customers, addressing their concerns and needs.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions using our CRM system.
• Continuously update knowledge of products and services to provide accurate information to customers.

Job description

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently, ensuring high levels of customer satisfaction.
• Provide product information and solutions to customers, addressing their concerns and needs.
• Collaborate with internal teams to resolve complex customer issues.
• Maintain accurate records of customer interactions using our CRM system.
• Continuously update knowledge of products and services to provide accurate information to customers.