Customer Support Professional

Hind Terminals Pvt Ltd; Mumbai; On-site; INR 250,000 - 400,000; Full time

Job summary

Hind Terminals Pvt Ltd in Mumbai is seeking a customer support specialist to assist clients through phone, email and chat. You will respond to inquiries, resolve issues promptly, and keep precise records of interactions to ensure seamless service.

This full-time role in a fast-paced logistics environment offers opportunities to grow your product knowledge and customer care skills. Colleagues in internal teams will rely on you to elevate the overall customer experience as you continuously update

Responsibilities

• Provide exceptional customer support through various channels, including phone, email, and chat.
• Respond to customer inquiries and resolve issues professionally and promptly.
• Use problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to enhance overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide informed support.

Job description

• Provide exceptional customer support through various channels, including phone, email, and chat.
• Respond to customer inquiries and resolve issues professionally and promptly.
• Use problem-solving skills to address complex customer complaints and concerns.
• Collaborate with internal teams to enhance overall customer experience.
• Maintain accurate records of customer interactions and transactions.
• Continuously update knowledge of products and services to provide informed support.

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.