Customer Support Executive

Infozy Media; Indore District; Sur place; INR 200 000 - 320 000; Plein temps

Résumé du poste

Infozy Media in Indore, India seeks a customer support specialist to respond to inquiries via phone, email, or chat. You will resolve issues, provide product information, and promote solutions to customers, while maintaining accurate CRM records.

Collaborating with internal teams, you will enhance the customer experience and stay updated on products and services to deliver effective support. Prior experience in customer service is a plus.

Qualifications

• Strong communication skills in English and local language.
• Prior experience in customer support or service roles is preferred.
• Familiarity with CRM software and case logging processes.

Responsabilités

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently, ensuring high levels of customer satisfaction.
• Provide product information and solutions to customers, addressing their concerns and promoting sales.
• Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to effectively support customers.

Connaissances

Communication skills

Customer service

CRM software

Problem solving

Product knowledge

Team collaboration

Description du poste

• Respond to customer inquiries via phone, email, or chat in a timely and professional manner.
• Resolve customer complaints and issues efficiently, ensuring high levels of customer satisfaction.
• Provide product information and solutions to customers, addressing their concerns and promoting sales.
• Collaborate with internal teams to resolve complex customer issues and improve overall customer experience.
• Maintain accurate records of customer interactions using CRM software.
• Continuously update knowledge of products and services to effectively support customers.